Job Title Client Solution Advisor - CX Solutions DialDesk About the Role DialDesk works with growing and enterprise businesses to improve their customer support operations quality and efficiency using a mix of technology processes and managed services As a Client Solution Advisor your role is to understand client challenges ask the right questions and recommend the right-fit DialDesk solution This is a consultative client-facing role where success depends on how well you understand a client s operations not on how aggressively you sell You will work closely with the Sales Manager to ensure only well-scoped high-quality opportunities move forward for closure Role Objective -Understand client CX and contact center challenges -Map client needs to DialDesk s solutions -Ensure the Sales Manager spends time only on qualified relevant opportunities -Improve deal quality win-rate and long-term client success Key Responsibilities -Conduct discovery and consultation meetings with inbound and outbound leads -Ask structured questions to understand -Contact center size structure and workflows -Current tools dialer CRM QA reporting -Cost pressures quality gaps and scalability needs -Compliance monitoring and reporting expectations -Identify whether DialDesk is a good fit for the client -Recommend relevant DialDesk solutions and use-cases Clearly document -Client pain points -Proposed solution approach -Expected impact cost quality CX improvement -Hand over well-prepared opportunities to the Sales Manager for pricing and closure -Participate in closing calls when required to support solution clarity -Continuously learn DialDesk offerings and client use-cases Who Should Apply This role is ideal for professionals who enjoy understanding business problems and advising clients Ideal background -3-8 years experience in -Contact center operations QA training or team leadership -CX BPO customer support environments -SaaS or CX tool pre-sales or solution consulting -Comfortable interacting with managers and decision-makers -Curious analytical and solution-oriented mindset This role is NOT suitable for -Script-based or high-volume telesales profiles -Candidates looking only for quick closures or heavy pitching roles -People uncomfortable saying this may not be the right solution Skills Capabilities -Strong listening and questioning skills -Ability to quickly understand operational workflows -Clear communication spoken and written -Structured thinking and documentation -Confidence to challenge assumptions politely -Willingness to learn and adapt across industries Education -Graduation required -MBA or CX CRM Contact Center certifications are a plus not mandatory What Success Looks Like -Clients feel understood before solutions are discussed -Sales Manager receives -Clear problem statements -Well-defined solution scope -Identified decision-makers -Higher quality closing conversations -Improved conversion rates and reduced sales fatigue Compensation -Competitive fixed salary -Performance incentives linked to -Quality of qualified opportunities -Conversion rate of handed-over deals -No pressure to push unsuitable solutions Growth Opportunities -Senior Client Solution Advisor -Enterprise Solution Consultant -Account ownership or strategic sales roles -Subject Matter Expert in CX contact center solutions Location Work Mode -On site -Comfortable working with clients across industries and regions Interview Process -Scenario-based discussion real-life situations -Live client consultation role-play -Final interaction with Sales Manager Job Type Full time Pay 30 000 00 - 35 000 00 per month Work Location In person