About Dialpad Dialpad is the leading Ai-powered customer communications platform transforming how businesses communicate with their customers More than 50 000 companies around the globe including Netflix RE MAX Uber Randstad and Tractor Supply rely on Dialpad to build stronger customer connections using real-time Ai-driven insights Visit dialpad com to learn more Being a Dialer At Dialpad you ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful We believe that every conversation matters and we re elevating each one with a platform that drives real-time insights and automation for our customers We thrive on continuous evolution where every employee leverages industry-leading Ai to constantly refine our platform and our own skills We seek individuals who not only meet our high standards but go beyond them Our ambition is significant and achieving it requires a team that operates at the highest level We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success Scrappy Curious Optimistic Persistent and Empathetic Your role As an Accounts Receivable Associate you ll own the billing and contract review process assist with customer disputes and be heavily involved in our Suitebilling implementation You ll work closely with the revenue orders and customer success teams to review each contract and determine the appropriate billing You will also collaborate with collections to determine the best way to approach the client and then execute their plan to bring in the maximum amount of timely payments Additionally you ll help create and implement new processes to improve our order-to-cash strategies The ideal candidate for this position is able to work as part of a dynamic team and thrive in a fluid and dynamic environment This position reports to our Sr Manager Billing NetSuite Order Management and offers the opportunity to be based in our Bangalore India office The candidate must be available to work during US Eastern Time business hours log in at 8 am EST Dialpad s Billing team plays a critical role in achieving corporate financial objectives The billing team is responsible for timely billing as well as resolving any customer-related billing disputes The Billing team works closely with Deal Desk Orders and CS teams to ensure that all orders are processed billed and collected accurately and timely We re seeking an Accounts Receivable Associate who can leverage their accounting skills to further develop and expand our A R billing and assist with the ongoing integration of Suitebilling Our ideal candidate is highly detail-oriented experienced in NetSuite Salesforce and understands systems and integrations What you ll do Effectively collaborate with internal partners to manage customer billing processesIssuing invoices and credits in a timely manner while maintaining a high level of accuracyMonitor customer account details for non-payments invoicing disputes and other irregularitiesResearch and resolve billing-related inquiries from customers Assist with the implementation of Suitebilling and parallel system runs including verifying accuracy and finding and reporting errors Special projects and reporting as needed Skills you ll bring 4 years of accounts receivable experience in a quick-paced high-growth environment preferably in a SaaS companyBusiness or accounting-related degree or diplomaFast learner self-starter with a problem-solving mentality ready to roll up their sleeves and tackle new challenges Accounting software experience including the accounts receivables and cash modules Meticulous attention to detail Strong written and verbal communication skills Intermediate Excel skills lookups pivots Ability to work independently and prioritize multiple projects effectively Strong work ethic takes the initiative and thinks creatively to get the job done Experience working with software such as NetSuite SuiteBilling and Salesforce We believe in investing in our people Dialpad offers competitive benefits and perks alongside a robust training program that helps you reach your full potential We have designed our offices to be inclusive offering a vibrant environment to cultivate collaboration and connection Our exceptional culture recognized repeatedly as a certified Great Place to Work ensures every employee feels valued and empowered to contribute to our collective success Don t meet every single requirement If you re excited about this role and you possess the fundamental traits the drive and strong ambition we seek but your experience doesn t satisfy every qualification we encourage you to apply Dialpad is an equal-opportunity employer We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment