Position Service Delivery ManagerLocation Mumbai Experience- 10-15 years Years of Experience 10 years of experience working in a customer facing technical service delivery or support role design implementation consulting infrastructure and or cloud service system administration Qualifications Bachelor s or master s degree in computer science Information Technology or a related field Service Deliver Manager Project Manager is engaged with the client account level and is a trusted adviser providing visibility service reviews and reporting through all phases of the implementation life cycle o The successful candidate will be working closely with other Umbrella teams to ensure that all changes to a customer s environments are smoothly carried out while meeting capacity needs and service level agreements o Earn a Trusted Client Advisory relationship with our clients and team Work with customers to provide visibility and guidance around their Services account through regular Operational Service Reviews and Reporting Work with the customers on operational and tactical issues Be involved in the change management process of the customer s environment to ensure success and service up-time Work with application owners to develop and standardize test upgrade and release management processes Go toe to toe with customer technical stakeholders on most issues Be the voice of the customer and work with internal Umbrella resources to ensure that the customer s SLA s are met Raise internal awareness of customer impacting bugs and or issues and drive the appropriate prioritization for fixes and or responses Participate in customer requested meetings onsite or via phone Provide oversight of escalation prioritization and drive customer communication during critical events Be available outside of business hours to help coordinate handling of urgent issues as needed Required Skill Set and Experience 10 years of experience working in a customer facing technical service delivery or support role design implementation consulting infrastructure and or cloud service system administration Experience in managed service delivery management Experience with virtualization distributed networks and or cloud computing of scale High level of comfort communicating effectively across internal and external organizations Knowledge of networking protocols such as HTTP DNS and TCP IP Previous or current experience in an engineering support technical role systems or network administration operations or similar Experience with virtualization distributed networks and or cloud computing of scale Experience in managed service delivery management Technical complex troubleshooting skills in infrastructure services OS networking cloud Previous or current experience in an engineering support technical role systems or network administration operations or similar Ability to manage multiple tasks and projects in a rapid-moving environment Presentation skills high degree of comfort with both large and small audiences High level of comfort communicating effectively across internal and external organizations The ideal candidate must possess customer facing skills to represent Umbrella well within a customer s environment and drive discussions with senior personnel regarding incidents trade 1 offs best practices and risk management Client Communication and Presentation experience Soft Skills Excellent communication and conversation skills Verbal and Written Good documentation skills Should have a great customer handling skill Able to handle unforeseen situations

📌 Service Delivery Manager (Maharashtra)
🏢 Darwinbox
📍 Maharashtra