Front Office Executive Position Front Office Executive Department Front Office Industry Hospitality Hotels Reports To Front Office Manager Front Office Supervisor Job Summary The Front Office Executive is responsible for providing a warm welcome to guests managing check-in and check-out processes handling guest queries and ensuring an excellent guest experience The role requires strong communication skills professionalism and a guest-centric approach Key Responsibilities Guest Services Welcome guests warmly upon arrival and assist them with check-in check-out procedures Handle guest requests inquiries and complaints promptly and professionally Provide information on hotel facilities services and local attractions Coordinate with housekeeping and other departments for smooth room allocation Ensure guest satisfaction by maintaining high service standards Front Desk Operations Manage reservations cancellations and modifications in PMS Property Management System Handle billing invoicing cash transactions and maintain accurate records Answer and route phone calls politely and efficiently Maintain the front desk area neat organized and presentable at all times Assist in lobby management and crowd control during peak hours Communication Coordination Communicate guest preferences and special requests to relevant departments Work closely with housekeeping F B and engineering teams for seamless operations Support the Front Office Manager in daily operational duties when required Compliance Standards Follow hotel policies procedures grooming standards and safety protocols Maintain confidentiality of guest information Ensure adherence to brand standards and service SOPs Skills Qualifications Graduate or diploma in Hospitality Management preferred Prior experience in a front office or customer service role in hospitality is an advantage Excellent communication and interpersonal skills Skilled appearance and positive attitude Ability to multitask and work in a fast-paced environment Familiarity with PMS software e g Opera IDS Cloud PMS Work Environment Rotational shifts weekends and holiday working as per hotel operations Front desk lobby and guest interaction areas Job Type Full-time Pay 18 000 00 - 22 000 00 per month Work Location In person

📌 Front Office Executive (receptionist) (Uttarakhand)
🏢 The Solitaire Malsi Farm
📍 Uttarakhand