About ShyftLabs At ShyftLabs we live and breathe data Since 2020 we ve been helping Fortune 500 companies unlock growth with cutting-edge digital solutions that transform industries and create measurable business impact We re growing fast and we re looking for passionate problem-solvers who are ready to turn big ideas into real outcomes Position Overview We are hiring an Employee Experience Coordinator who can serve as the go-to point of contact for all employees under our Global Capability Center GCC This person must be proactive well-organized and a very strong communicator in order to build strong relationships with employees and handle all day-to-day inquiries across the team This role will work closely with ShyftLabs HR Operations leadership to improve employee engagement retention and satisfaction Job Responsibilities Employee Communication SupportAct as the primary HR contact for all Global Capability Center GCC employees Respond to day-to-day questions about leave attendance payroll policies benefits remote work and HR processes Provide quick reliable and empathetic support to improve employee engagement and satisfaction Regular Check-Ins EngagementConduct consistent check-ins to understand employee well-being workload and challenges Document conversations track trends and escalate issues when needed HR Request Case ManagementManage and track employee requests pay raises promotion discussions policy clarifications time-off approvals role changes Ensure all issues are triaged through ShyftLabs not directly through client managers Coordinate with HR Operations leadership for escalations Onboarding OffboardingAssist with day-to-day onboarding touchpoints documentation collection welcome communication and orientation scheduling Support smooth offboarding including notices IT access removal documentation and exit feedback Policy Communication ComplianceClearly communicate policy updates to GCC employees Ensure adherence to attendance leave hybrid work and performance expectations Engagement Activities Pulse SurveysRun periodic pulse surveys to monitor engagement Support small-scale cultural or recognition initiatives to increase connection and retention Lead annual performance reviews for GCC employees ensuring expectations are met and feedback is continual HR Operations Record-KeepingMaintain up-to-date employee records and lifecycle status probation promotions renewals Log employee conversations and maintain accurate documentation for audit purposes Basic Qualifications 2-5 years of experience in HR coordination HR operations employee relations or a similar role Excellent verbal and written communication skills explicit professional empathetic and responsive Highly organized and able to manage communication with 200 employees Comfortable working autonomously with minimal supervision Strong attention to detail ability to prioritize and comfort handling sensitive information Strong understanding of HR processes within an Indian employment context is a plus Previous experience working with a Global Capability Center GCC or consulting firm is highly preferred We are proud to offer a competitive salary alongside a solid insurance package We pride ourselves on the growth of our employees offering extensive learning and development resources This role is located on-site in our rapidly-growing Noida location