JLL supports the Whole You personally and professionally Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology to our clients We are committed to hiring the best most talented people in our industry and we support them through professional growth flexibility and personalized benefits to manage life in and outside of work Whether you ve got deep experience in commercial real estate skilled trades and technology or you re looking to apply your relevant experience to a new industry we empower you to shape a brighter way forward so you can thrive professionally and personally Help Desk Executive Property and Asset Management What this job involves To handle all resident complaints assigning the complaint tickets to staffs Attendance of Vendors and JLL Staffs to be maintain Invoice checking Move in and Move out of the residents to be monitored Interior workers to be monitored issuing of vehicle pass to the residents Centralising all logs and requests What we re looking for is an expert who can effectively streamline processes and requests Reporting to the property manager you ll provide superior call logging services receiving and logging complaints containing complete details of the requests In line with this you ll tag each request with unique identity numbers to determine the nature of issues and to dispatch them to the appropriate department You ll also follow up on the progress of each request by coordinating with respective assignees and monitoring their response time Furthermore you ll keep tabs on feedback and communicate with the requestor to ensure the closure of the task You ll also prepare daily and weekly reports on call status as well as monthly reports on recurring calls Assisting building engineers in conducting analyses is also within your scope Performing other ad hoc tasks As an expert in the field you must be flexible in taking other responsibilities aside from your core tasks Part of your mandate is to contribute to the monthly management report for our clients Likewise you ll work closely with admin personnel in processing invoices Likewise you ll be working side-by-side with both engineering and facilities departments in handling our contractors and developing operational procedures Ensuring workplace safety is also within your scope To do this you ll actively participate in health and safety reviews and identify potential risks You ll also participate in emergency evacuation procedures as needed Sound like you To apply you need to have Education and Experience Any Bachelor s degree you ll need between Two- and Four-years experience in Facility OR Property Management A working knowledge of any major vertical industry will also be very helpful An eye for detail You ll have an eye for detail and an ability to analyse qualitative and quantitative information - and translate this into strategic deliverables Outstanding organisational skills You ll have great time management and organisational skills and be good at meeting deadlines in a fast-paced work environment and adapting to your team s or client s changing requirements What we can do for you At JLL we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment We will empower your ambitions through our dedicated Total Rewards Program competitive pay and benefits package Apply today If this job description resonates with you we encourage you to apply even if you don t meet all of the requirements below We re interested in getting to know you and what you bring to the table Personalized benefits that support personal well-being and growth JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health About JLL - We re JLL a leading professional services and investment management firm specializing in real estate We have operations in over 80 countries and a workforce of over 102 000 individuals around the world who help real estate owners occupiers and investors achieve their business ambitions As a global Fortune 500 company we also have an inherent responsibility to drive sustainability and corporate social responsibility That s why we re committed to our purpose to shape the future of real estate for a better world We re using the most advanced technology to create rewarding opportunities amazing spaces and sustainable real estate solutions for our clients our people and our communities Our core values of teamwork ethics and excellence are also fundamental to everything we do and we re honored to be recognized with awards for our success by organizations both globally and locally Creating a diverse and inclusive culture where we all feel welcomed valued and empowered to achieve our full potential is important to who we are today and where we re headed in the future And we know that unique backgrounds experiences and perspectives help us think bigger spark innovation and succeed together