JLL supports the Whole You personally and professionally Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology to our clients We are committed to hiring the best most talented people in our industry and we support them through professional growth flexibility and personalized perks to manage life in and outside of work Whether you ve got deep experience in commercial real estate skilled trades and technology or you re looking to apply your relevant experience to a new industry we empower you to shape a brighter way forward so you can thrive professionally and personally Soft Services Executive - The Soft Services Executive will oversee and manage all soft facility management services across a 1 5 lakh square feet facility ensuring optimal operational efficiency cost-effectiveness and service quality delivery Key ResponsibilitiesService Management OperationsManage housekeeping operations across 1 5 lakh sq ft including offices common areas restrooms cafeteria and shop floors Oversee services including access control visitor management Coordinate landscaping and exterior maintenance services Manage catering services pantry operations and vending machine services Supervise pest control waste management and recycling programs Vendor ManagementManage soft service vendors and contractors Negotiate service contracts and ensure SLA compliance Conduct regular vendor performance reviews and audits Coordinate vendor schedules and resource allocation Ensure vendor compliance with safety and quality standards Team LeadershipSupervise soft services staff housekeeping pantry support staff Conduct training programs and skill development initiatives Manage staff scheduling attendance and performance evaluations Ensure adequate staffing levels across all shifts Budget Cost Management Monitor and control operational expenses Prepare monthly cost reports and variance analysis Identify cost optimization opportunities Approve invoices and process payments Quality Assurance ComplianceImplement and maintain service quality standards Conduct regular facility inspections and audits Ensure compliance with health safety and environmental regulations Manage client complaints and service improvement initiatives Maintain ISO certifications and other quality standards Technology Innovation Utilize data analytics for performance monitoring Required QualificationsEducation ExperienceBachelor s degree in hotel Management or related field 5-8 years of experience in facility management or soft services Minimum 2 years in supervisory management role Experience managing large facilities 1 lakh sq ft preferred Technical SkillsKnowledge of soft services operations and best practices Understanding of safety regulations and compliance requirements Proficiency in FM software and MS Office Suite Budget management and financial analysis skills Vendor management and contract negotiation experience Soft SkillsStrong leadership and team management abilities Excellent communication and interpersonal skills Problem-solving and decision-making capabilities Customer service orientation Ability to work under pressure and manage multiple priorities Reporting StructureReports to Facility Manager AFM Manager Manages Soft Services Supervisors Vendor Managers Coordinates with Hard Services Team Client Representatives Corporate Teams Working ConditionsFull-time position with occasional extended hours If this job description resonates with you we encourage you to apply even if you don t meet all of the requirements below We re interested in getting to know you and what you bring to the table Personalized perks that support personal well-being and growth JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health About JLL - We re JLL a leading professional services and investment management firm specializing in real estate We have operations in over 80 countries and a workforce of over 102 000 individuals around the world who help real estate owners occupiers and investors achieve their business ambitions As a global Fortune 500 company we also have an inherent responsibility to drive sustainability and corporate social responsibility That s why we re committed to our purpose to shape the future of real estate for a better world We re using the most advanced technology to create rewarding opportunities amazing spaces and sustainable real estate solutions for our clients our people and our communities Our core values of teamwork ethics and excellence are also fundamental to everything we do and we re honored to be recognized with awards for our success by organizations both globally and locally Creating a diverse and inclusive culture where we all feel welcomed valued and empowered to achieve our full potential is important to who we are today and where we re headed in the future And we know that unique backgrounds experiences and perspectives help us think bigger spark innovation and succeed together