Key Responsibilities Act as the first point of contact for customer queries via phone email chat or ticketing system Handle order-related issues tracking cancellations returns exchanges refunds Coordinate with logistics partners warehouse and sellers to resolve customer complaints Maintain accurate records of customer interactions and transactions Monitor helpdesk tickets and ensure timely closure as per SLA Provide customers with product order and delivery information Escalate unresolved issues to the concerned department and follow up until resolution Share regular reports on customer issues trends and service quality with management Assist in process improvement to enhance customer satisfaction Job Type Full-time Pay 15 000 00 - 17 000 00 per month Perks Health insurance Provident Fund Application Question s What is your current location What is your total years of experience Current CTC or Take home salary What is your notice period Work Location In person