Location Visakhapatnam Andhra Pradesh India Category Customer Service Transaction Processing Req ID 17137 Job Type Full time regular Through our dedicated associates Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them You have an opportunity to personally thrive make a difference and be part of a culture where individuality is noticed and valued every day Job Track Description Performs business support or technical work using data organizing and coordination skills Performs tasks based on established procedures In some areas requires vocational training certifications licensures or equivalent experience General Profile Proficient in a range of operational processes through prior job-related experiences and training Completes assignments and guides the work of peers and other team members May work cross-functionally in different areas when necessary Proposes improvements to processes and methods Works within established procedures and practices Functional Knowledge Has developed skillset in a range of processes procedures and systems Acts as a technical expert in an area Business Expertise Understanding of how teams integrate and work best together to support the achievement of company goals Impact Impacts own team and other teams whose work activities are closely Impacts the end-user for a more efficient and pleasant experience Leadership Serves as a team head and may allocate work May give subject matter guidance to junior team members Problem Solving Ability to problem-solve allowing for evaluation of issues and solutions to provide the best outcome for the client and end-users Interpersonal Skills Exchanges ideas and information effectively Warm and patient demeaner showing empathy and understanding to the end user Responsibility Statements Provides customers with information that is specialized and communicated in warm empathetic manner Assesses calls to provide service immediately be transferred or require follow-up for client resolution Identifies customer needs by referring to case notes examining each as a specific case Handles escalated transactions where the front line has exhausted all options or when the customer insists on speaking with a manager or the corporate office Provides customers with information that is specialized and communicated in warm empathetic manner Gathers all necessary information to update the database Explains company policies to customers as required Guides end-to-end resolution of customer issues seamlessly and efficiently Supports and mentors less experienced team members Performs other duties as assigned Complies with all policies and standards Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race color creed religion ancestry national origin age gender identity gender expression sex gender marital status sexual orientation physical or mental disability medical condition use of a guide dog or service animal military veteran status citizenship status basis of genetic information or any other group protected by law For US applicants People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation s by submitting their request through this form that must be downloaded Complete the form and then email it as an attachment to FTADAAA conduent com You may also