Conversational AI Lead Designation- Conversational AI Lead Experience- 6-10 years C Band Location- Noida Gurgaon Pune Bangalore Hyderabad Shift- 2PM to 12AM 10 Hours Shift Also depends on the project work dependencies Working Days- 5 days Work Mode- Hybrid Mandatory Skills- Chatbot voice experience voice Conversation AI and NLP Groovy OR Python OR Nodejs any one Mandatory AI platforms- Amelia Agentic AI Basic Functions- Strong experience in developing intent and utterances based logics and interaction flows on conversational AI Strong experience in developing NLP based intent classification routing and treatment of customer interactions Development experience and integration expertise in Conversational AI NLP NLU modelling and Omni channel communication platform Solution architect experience with in-depth understanding of application architecture enterprise application design SOA and cloud native applications Understanding of UI elements APIs Database interfaces etc Own the technical solution and ensure all technical aspects are implemented as designed Must have ability to create high and low level design architecture documents Must assess risk involved in the project and highlight and mitigate to drive outcome Identify and analyze information related to existing client systems visibly show the handoffs handshakes between the various system departments in the organization Ensure best practices is followed while coding or integrations perform code integration review Work closely with stake holders to identify issues or bottlenecks within operations processes and come up with cutting-edge solutions to increase efficiency and effectiveness of operations Develops tasks objects using core workflow principles that are efficient well structured maintainable and easy to understand Revert with timelines on fixes of UAT observations Provide post implementation support to all changes Keep the project manager and product committee informed of task accomplishment issues and status Ensure compliance with company IT procedure policies and documentation requirements Feasibility study BRD Release Notes across project phases guidelines around coding standards and development best practices Perform Technical documentation as per the Project lifecycle Share and follow best practices development deployment methodologies with other team members Essential Functions Good communication and presentation skills Self-motivated team player action and results oriented Process driven and conceptual thinking Change Management skills Innovative thinker Quick and agile learner Working across cultures with sensitivity partnering driving with a focus on business impact Primary Internal Interactions Senior Business Leadership Service Delivery Managers Digital transformation team ISG Team Primary External Interactions Client Teams - especially Client Business Technology Teams External Vendors -Product Services Vendors Partners Industry Business forums