Summary Risk Monitoring and Production Support team is a centralized application support team working in a sensitive and critical environment with a combination of dedicated resources technical and interpersonal attributes to provide a specialized support on the incidents raised by IT Market Risk department The applications supported by the team is mostly written in Java C Scala SQL and Scripting It also features Hadoop Oracle and Sybase databases Role The role for Application Support Engineer aims to o Work in a L2 3 IT functional Support o Provide production support with dedicated KPI s to end-users for all application issues and respond to queries in a timely manner o Investigating and debugging logs and source code to find bugs and issues o Effectively manage and solve production incidents o Pro-actively provide information to users on the progress of outstanding support o Monitor applications in an effective way compliant with the established SLA for the business lines o Contribute consistently to the continuous automation and improvement of the applications o Enhance user s satisfaction by solving incidents problems effectively and efficiently o Ensure the proper troubleshooting and incidents follow up o Create and maintain comprehensive project documentations Must-have Consulting profile with experience in process and chain improvement o Academic background in either Computer Science or similar IT degree Economics or Finance o Proven experience in SQL programming languages o Proficient in English B2 o Experience in L2 3 IT functional Support o Excellent debugging and problem-solving capability efficient multi-tasking in a fast-paced constantly evolving workplace o Empathy and ownership of customer issues o Strong interpersonal relationship management and communication skills o Ability to promote process improvement o Understanding in object-oriented languages Nice-to-have o Experience with Oracle Hive database o Experience with Unix Business Intelligence o Familiarity with basic ITIL o Familiarity with basic financial concepts