he primary role is to ensure that standard methodology processes and tools are developed that provide repeatable results and are adopted across the user community The IT Service Delivery group manage the delivery of all infrastructure and applications used by the business The function of this role is to manage and enforce the day-to-day service management processes defined for the operation of these systems Including ITSM Process Consulting for CM KM EM but primarily problem management Service Level Reporting Continuous Service Improvement Data Analytics Data Visualization ServiceNow Operations Major Incident Management IT Asset Management HAM SAM Understanding around Cloud Technologies AWS Azure Understanding around Data Warehouse Principals Description Major Incident management is a critical component of IT service management ITSM that focuses on restoring normal service operation as quickly as possible following an incident while minimizing impact on the business An incident is defined as an unplanned interruption to a service or a reduction in the quality of a service This can include anything from a infrastructure outage to a software bug that affects user experience The scope of incident management extends beyond just technical issues it encompasses the entire process of identifying analyzing and resolving incidents This includes communication with stakeholders documentation of incidents and the implementation of preventive measures to avoid future occurrences The ultimate goal is to ensure that services are delivered efficiently and effectively maintaining high levels of customer satisfaction Roles Responsibilities Major Incident Commanders MICs monitors Ameriprise Applications and Infrastructure via multiple Monitoring tools like Dynatrace Sumologic and ServiceNow 247 Run Major Incident Bridge calls to quickly circumvent major critical incidents to increase availability of Ameriprise Technology The team also runs ad-hoc Bridges for critical changes and Ad-hoc requests for critical project related activities Roll Out and Draft Leadership communications updates for all Major and Critical issues within the system in timely manner and desired frequency Support BAU shift activities Monitoring SRE functionalities for monitoring including Ready for Business Driving Support bridges and Communications Basic Knowledge of Problem management and Change management is required Excellent Verbal and Written communication are mandatory Good team player and having experience in working with Global team The candidate should be open to work in 247 including weekends as well Skillset and Qualifications Bachelor s degree or equivalent in computer science or related discipline AWS Cloud Practitioner and ITIL Certification is good to have Technical Understanding of Database SQL queries Power BI basic understanding of OS level is required Knowledge of Application architecture and Infrastructure layers like Server Network Middleware and Cloud is good to have ITSM domain like Problem and Change Management and good to have SRE capabilities About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years We are a U S based financial planning company headquartered in Minneapolis with a global presence The firm s focus areas include Asset Management and Advice Retirement Planning and Insurance Protection Be part of an inclusive cooperative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work You ll also have plenty of opportunities to make your mark at the office and a difference in your community So if you re talented driven and want to work for a strong ethical company that cares take the next step and create a career at Ameriprise India LLP Ameriprise India LLP is an equal opportunity employer We consider all qualified applicants without regard to race color religion sex genetic information age sexual orientation gender identity disability veteran status marital status family status or any other basis prohibited by law Full-Time Part-Time Full timeTimings 2 00p-10 30p India Business Unit AWMPO AWMP S President s OfficeJob Family Group Technology

📌 Principal Lead – Service Management (Haryana)
🏢 Ameriprise Financial
📍 Haryana