Key Responsibilities Guest Service Supervise Front Office operations including check-in check-out reservations and guest inquiries Act as the Manager on Duty during shifts ensuring high levels of guest satisfaction Handle guest complaints promptly and professionally resolving issues or escalating when necessary Maintain visibility in the lobby offering assistance to guests at all times Ensure guest requests transport wake-up calls special arrangements are handled efficiently Operational Duties Monitor room allocations reservations and availability to maximize occupancy and revenue Ensure smooth coordination with Housekeeping Engineering and F B departments Oversee cashiering billing and night audit processes when on duty Maintain proper records of incidents guest feedback and handovers Ensure loyalty program IHG One Rewards standards are communicated and promoted to guests Team Leadership Supervise guide and motivate the Front Office team during shifts Provide on-the-job training and coaching to Guest Service Associates Conduct shift briefings and ensure smooth handovers between shifts Assist in scheduling rostering and monitoring team performance Compliance Safety Adhere to all IHG brand standards SOPs and guest service guidelines Ensure compliance with hotel safety security and emergency procedures Handle lost found property as per hotel policy Monitor grooming discipline and conduct of Front Office staff Job Requirements Education Degree Diploma in Hotel Management preferred Experience Minimum 2-4 years in Front Office prior supervisory duty manager experience in hotels is an advantage Skills Competencies Excellent guest service and problem-solving skills Strong leadership and team management ability Good communication skills English required additional languages an advantage Ability to handle pressure and resolve conflicts Knowledge of PMS Opera similar and hotel systems Key Competencies IHG Standards Guest Love Put guests at the center of all actions Do the Right Thing Follow SOPs policies and ensure compliance Show We Care Support and develop team members while assisting guests Aim Higher Strive for operational excellence and service improvements Celebrate Difference Create an inclusive and welcoming workplace for guests and colleagues Don t quite meet every single requirement but still believe you d be a great fit for the job We ll never know unless you hit the Apply button Start your journey with us today

📌 Duty Manager Front Office- Hiex Blrep (Karnataka)
🏢 Holiday Inn Express and Suites
📍 Karnataka