Project Role Application Lead Project Role Description Lead the effort to design build and configure applications acting as the primary point of contact Must have skills Amazon Connect Good to have skills NA Minimum 3 year s of experience is required Educational Qualification 15 years full time education Summary We are looking for a detail-oriented and technically strong Sr Analyst - AWS Connect Developer to support the development testing and optimization of contact center solutions using Amazon Connect The ideal candidate should have hands-on experience with contact flows AWS services integration and a keen ability to troubleshoot and enhance customer experience in cloud telephony Project Role Description - Project Role Description Operates independently on assigned modules contributes to technical delivery collaborates with cross-functional teams and supports junior team members when needed Responsible for maintaining quality and performance of assigned contact flows and integrations with support from the team lead Roles Responsibilities o Build test and maintain Amazon Connect contact flows using Contact Flow Editor and Lambda o Develop and update backend logic using AWS Lambda Node js or Python o Integrate contact flows with Lex V2 bots DynamoDB S3 and third-party APIs o Configure and test call recording PCI redaction whisper prompts and queue hold features o Troubleshoot and debug contact flow errors latency issues and Lambda timeouts o Collaborate with QA team leads and stakeholders to ensure timely delivery of sprints o Create and maintain technical documentation for flows and backend integrations o Monitor CloudWatch logs for real-time analysis and performance improvements Professional Technical Skills o 4 years minimum hands-on experience with Amazon Connect and AWS Lambda o Proficiency in Node js or Python development for Lambda functions o Experience with Lex V2 bots S3 CloudWatch and DynamoDB o Familiarity with REST APIs and contact flow logic o Understanding of IAM roles security policies and contact center concepts o Excellent problem-solving skills and attention to detail o Ability to collaborate in a fast-paced Agile environment o Strong written and verbal communication o Eagerness to learn recent technologies and grow within the team - Mandatory Skills - AWS contact center Amazon Connect flows AWS Lambda Node Js Python Dynamo DB Github - Good To Have Skills - AWS Lambda and Lex bots Amazon Connect Cloud Watch Logs SQS Event Bridge familiarity with Dev ops Tool Kinesis Additional Information - 4-6 years with Minimum 4 year s of experience is required - Educational Qalification - Bachelor s degree in Computer Science IT Engineering or related field or equivalent experience - A 15 years full time education is required 15 years full time education

📌 Application Lead (Karnataka)
🏢 Accenture
📍 Karnataka