Skill required Order to Cash - Billing Processing Designation Order to Cash Operations Associate Qualifications Any Graduation Years of Experience 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital cloud and security Combining unmatched experience and specialized skills across more than 40 industries we offer Strategy and Consulting Technology and Operations services and Accenture Song all powered by the world s largest network of Advanced Technology and Intelligent Operations centers Our 699 000 people deliver on the promise of technology and human ingenuity every day serving clients in more than 120 countries We embrace the power of change to create value and shared success for our clients people shareholders partners and communities Visit us at www accenture com What would you do BASIC PURPOSE Offer a professional approach to interact with and support US Foods vendors and sales organization to deliver exceptional customer service experience Provide support approving the Credit Debit invoices Effectively communicate with Requestors Finance dept Sales team Merchandizing Operations Credit etc Our Customer Contact Teams are responsible for reviewing and approving Credit Debit invoices through Service Requests raised by Customer contact The order entry team places orders on behalf of seller s basis the details shared in the Service Request SR This ensures that the CDMR coordinators can verify the requests and approve the credit or debit invoices During the verification process accuracy and following the Desktop procedure is holds key which will lead to Customer satisfaction Daily Operations - 100 Focus on the timely and accurate completion of high-volume customer support transactions including but not limited to o Verify requests by ensuring all customer details product quantities and delivery times are accurate and that supporting documents are attached o Timely and accurately processing Credit Debit memos o Work with finance teams on credit requests o Co-ordinate inquiries with appropriate teams Finance Requestor Sales Market etc as needed o Open to Night Shifts US Time Zone Education Training o Graduate in any discipline Related Experience o 2-3 years experience in any back office SOP DTP driven process o Experience in food service distribution preferred but not mandatory What are we looking for oAdaptable and flexible oAbility to perform under pressure oProblem-solving skills oDetail orientation oAbility to establish strong client relationship Knowledge Skills Abilities o Excellent written and verbal communication skills o Must possess strong problem-solving and organizational skills - ability to prioritize workload meet deadlines and follow through on commitments o Intermediate computer skills including generating simple letters data entry etc Prior knowledge of CRM tools and or telephone systems a plus o Ability to learn proprietary US Foods systems Order management etc o Working knowledge of Microsoft Office suite and Outlook required o Must be a quick learner and come up with process improvement ideas o Team player who collaborates well with others o Ability to work with minimal oversight demonstrating business maturity in conduct of daily activities o Ability to work calmly under pressure o Ability to learn new processes and technology while working in a changing environment Roles and Responsibilities oIn this role you are required to solve routine problems largely through precedent and referral to general guidelines o Your expected interactions are within your own team and direct supervisor o You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on current assignments o The decisions that you make would impact your own work o You will be an individual contributor as a part of a team with a predetermined focused scope of work o Please note that this role may require you to work in rotational shifts Any Graduation

📌 Order To Cash Operations Associate (Karnataka)
🏢 Accenture
📍 Karnataka