Requisition ID 46005 Job Location s Pune IN Employment Type Full Time Segment Danfoss Power Solutions Segment Job Function Quality and Environment Health and Safety EHS Work Location Type On-site The Impact You ll Make As our Claims Administrative Specialist you ll play a key role in delivering great customer experiences by being the first point of contact for customers and supporting them with timely claim resolution Your impact You ll ensure smooth handling of customer claims by creating cases and complaints in CRM and ERP systems Your work will strengthen customer confidence and loyalty through responsiveness and accuracy You ll collaborate with the Customer Quality and Commercial teams and take ownership of key administrative processes that support claim handling and resolution helping us move toward a more efficient and customer-focused future What You ll Be Doing Lead claim creation by receiving and reviewing customer claims working within customer portals analyzing technical details and making accurate claim decisions Support customers by compiling and delivering claim responses through email phone or portals ensuring clarity and timely resolution Collaborate with commercial teams to process claims via credit notes free-of-charge orders and resolution of debit memos or hardware dispositions per customer agreements Use your skills in data gathering and interpretation to review customer claim data providing insights for BU Quality and customer investigations Continuously improve claim processing by efficiently handling customer-reported shortages and freight claims enhancing responsiveness and customer satisfaction What We re Looking For Diploma College education preferred with 0-2 years of relevant experience Experience working with Danfoss Power Solution products or basic product function knowledge to support claim processing activities Proficiency in Microsoft Office Outlook Word Excel PowerPoint and familiarity with SAP preferred Strong problem-solving mindset with an understanding of quality tools such as 8D 3L5Y and Control Plans Excellent communication oral and written attention to detail organizational skills and ability to work effectively with team members to support timely customer responses What You ll Get from Us We promote from within and support your learning with mentoring training and access to global opportunities You ll have flexibility autonomy and support to do your best work while maintaining a healthy work-life balance Your well-being matters to us We strive to create an inclusive work workplace where people of all backgrounds are respected and valued for who they are You ll receive benefits like 13th salary annual bonus paid vacation pension plans personal insurance and more These vary by country and contract but they re worth asking about we think they re pretty great Ready to Make a Difference If this role excites you we d love to hear from you Apply now to start the conversation and learn more about where your career can go with us All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability veteran status or other protected category Danfoss engineers solutions that increase machine productivity reduce emissions lower energy consumption and enable electrification Our solutions are used in such areas as refrigeration air conditioning heating power conversion motor control industrial machinery automotive marine and off- and on-highway equipment We also provide solutions for renewable energy such as solar and wind power as well as district-energy infrastructure for cities Our innovative engineering dates back to 1933 Danfoss is family-owned employing more than 39 000 people serving customers in more than 100 countries through a global footprint of 95 factories