Tasks Platform Technical Knowledge Hands-on with Agile execution in ServiceNow environments Experience in managing technical debt integration backlogs platform upgrades Familiarity with license metrics app usage analytics and PA dashboards Working knowledge of SAM Pro preferred reporting dashboards and scoped app governance Agile Scrum methodology ServiceNow modules ITSM SPM HRSD ITOM App Engine Robust Excel pivot usage data-driven decision making Change release planning alignment License usage analytics and cost optimization Stakeholder communication audit readiness reporting ServiceNow Subscription Management and Performance Analytics Excel PivotTables for offline usage analytics Roles Objective To drive Agile Scrum practices within the ServiceNow program ensuring structured delivery backlog management and cross-team collaboration across platform and business-aligned teams To oversee and optimize ServiceNow licensing and subscription utilization ensuring cost efficiency compliance and contract alignment across the enterprise SAFe Agile Delivery Responsibilities Scrum Master Agile Delivery Serve as Scrum Master for multiple ServiceNow product teams platform core catalog CMDB etc Facilitate all Agile ceremonies sprint planning daily standups retrospectives demos Shield team from scope creep distractions and blockers Drive sprint discipline velocity tracking burndown metrics committed vs completed tracking Backlog Planning Work with Product Owners to groom and prioritize backlog Track technical debt stories and epics tied to ServiceNow enhancements Risk Dependency Management Track and resolve cross-team blockers Facilitate PI planning sessions and cross-pod alignment if using SAFe Ensure seamless delivery during upgrades environment refreshes or infra changes Reporting Metrics Maintain sprint health metrics and retrospection logs Provide delivery updates to platform leadership and business stakeholders Enable ATF test progress and release readiness tracking License Subscription Governance Responsibilities License Governance Own license model visibility for all active ServiceNow subscriptions ITSM ITOM SPM HRSD etc Monitor and govern allocation usage and role assignments tied to subscription types Review licensing posture periodically with vendor and internal platform owners Usage Analytics Optimization Perform role audits to identify misuse e g ITIL roles not used in 60 days Align usage trends with renewals and future scaling plans Recommend role changes e g move to View Only for under-utilized users Access Role Alignment Work with platform teams to ensure correct group-role assignments per license Track role sprawl and mitigate uncontrolled role provisioning Govern scoped app license consumption Vendor Audit Support Support internal external licensing audits Act as point of contact for procurement finance and ServiceNow account teams Maintain updated documentation of license types counts and consumption model Job number 4048 Publication period 07 28 2025 - 07 29 2025 Location Bangalore Organization Daimler Truck Innovation Center India Private Limited Job Category IT Telecommunications Working hours Full time To Location Bengaluru Daimler Truck Innovation Center India Private Limited Contact Malcolm Davidson Email malcolm c daimlertruck com