About VOIS VOIS Vodafone Intelligent Solutions is a strategic arm of Vodafone Group Plc creating value and enhancing quality and efficiency across 28 countries and operating from 7 locations Albania Egypt Hungary India Romania Spain and the UK Over 29 000 highly skilled individuals are dedicated to being Vodafone Group s partner of choice for talent technology and transformation We deliver the best services across IT Business Intelligence Services Customer Operations Business Operations HR Finance Supply Chain HR Operations and many more Established in 2006 VOIS has evolved into a global multi-functional organisation a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone VOIS About VOIS India In 2009 VOIS started operating in India and now has established global delivery centres in Pune Bangalore and Ahmedabad With more than 14 500 employees VOIS India supports global markets and group functions of Vodafone and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology Networks Business Intelligence and Analytics Digital Business Solutions Robotics AI Commercial Operations Consumer Business Intelligent Operations Finance Operations Supply Chain Operations and HR Operations and more Key Accountabilities Service delivery and management Accountable for all aspects of service management with the customers driving stability issues resolution to best protect the customer business Closely managing and effectively driving the major incidents andcissues driving problem management to identify remove root cause to prevent reoccurrence future issues Monitor the overall level of service- including service levels incidents process and change management processes standards and procedures - and instigating appropriate actions to address any issues Provide a focus for SLA management and customer satisfaction and productivity improvement Report communicate and update relevant stakeholders on the ongoing operation of services incident management and Improvement Programmes guaranteeing clarity visibility timeliness and expectation management to the right people using the right method Responsible to deliver the infrastructure builds as per standard andquality and ensure that the customer requirements are met as per agreed configuration Drive the service improvement plans and actions to make the environment stable and compliant for business Assists with and advises on the future customer demands trends giving direction on improvement for Vodafone Infrastructure Management practices and procedures to support the achievement of the technology strategy Performs regular process reviews and resilience improvements in order to provide best customer experience on service Uses best practice knowledge to keep the consistency in infrastructure compliancy to Vodafone Group standards Ensuring that systems procedures and methodologies are in place to support outstanding service delivery Analyzing third-party as well as internal processes and creating strategies for service delivery optimization Strong governance capabilities to ensure internal and external business demands are met with respect to cost time and quality Team Management Skills Excellent communication and stakeholder management skills Effectively drive the organizational changes and requirements with proper planning and execution Team mentoring and development to meet the business and technology changes Ensure the talent progression and backup planning for critical roles Effective goal settings for team to deliver the business objectives with adhering to the organizational standards Drives delivery of Vodafone Infrastructure Build requirements and initiatives through the identification of business requirements and IT database needs including coordination of security maintenance andcompliance Setting the strategy for capacity management optimum team utilization Support the hiring process to ensure the talent attraction and onboarding Profile and Experience With 15 years of experience in Server Technologies thought leadership and architecture experience in infrastructure landscape Experience in handling Delivery for multiple accounts across different Geographies and culture Track record of leading organizational transformations and cost reduction Knowledge and practical experience of various Server technologies -Linux UNIX AIX Sun Solaris HPUX Virtualization etc Experience in capability building and team building Have good understanding on delivery processes and able to identify opportunities for automation and optimization of workload Establishing and maintaining a skilled working relationship at multiple levels both internally and with the client Providing technical consulting expertise and leadership to internal project teams and clients Providing technical consulting expertise and leadership to internal project teams and clients Skills in server administration and build of different IT infrastructure environments Should have excellent knowledge of IT components supporting infrastructure Storage Network Database Clustering etc Self-driven and able to work independently or within a team Good analytical and troubleshooting skills the ability to think logically through a problem Must have the initiative tenacity and commitment to see problems through to resolution Functional Skills ITIL Certification preferred Good understanding of INC CRQ PBI Task management Project management knowledge Knowledge of 1 or 2 Ticketing tool and IT automation tools Stakeholder communication Good understanding of Agile approach Driving automation initiatives for the identified opportunities or analyze the environment for automation scopes VOIS Equal Opportunity Employer Commitment VOIS is proud to be an Equal Employment Opportunity Employer We celebrate differences and we welcome and value diverse people and insights We believe that being authentically human and inclusive powers our employees growth and enables them to create a positive impact on themselves and society We do not discriminate based on age colour gender including pregnancy childbirth or related medical conditions gender identity gender expression national origin race religion sexual orientation status as an individual with a disability or other applicable legally protected characteristics As a result of living and breathing our commitment our employees have helped us get certified as a Great Place to Work in India for four years running We have been also highlighted among the Top 10 Best Workplaces for Millennials Equity and Inclusion Top 50 Best Workplaces for Women Top 25 Best Workplaces in IT IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024 These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do By joining us you are part of our commitment We look forward to welcoming you into our family which represents a variety of cultures backgrounds perspectives and skills Apply now and we ll be in touch

📌 Deputy General Manager Service Lead Infrastructure Management Pune (Maharashtra)
🏢 Vodafone
📍 Maharashtra