Job Title Customer Service Representative Process Blended - 90 Voice 10 Email Chat Location Malad West Mumbai Shift US based Night Shift- 5 30 PM - 2 30 AM Job Summary We are seeking a dynamic and customer-focused Customer Service Representative to join our team in a blended process role The ideal candidate will deliver exceptional service through phone email and chat ensuring a seamless customer experience This role requires excellent communication skills multitasking ability and a commitment to customer satisfaction Key Responsibilities Provide outstanding service to customers via phone voice email and chat channels Maintain excellent phone etiquette and uphold high standards of verbal and written communication Address and resolve customer inquiries and issues promptly ensuring a positive experience Efficiently manage multiple tasks while prioritizing work to meet deadlines and service level agreements Accurately document customer interactions and follow established procedures for escalation or resolution Qualifications Minimum 2 years of international voice process experience is mandatory Fluent in English with a strong command of verbal and written communication Excellent interpersonal skills and the ability to build rapport with customers Ability to work effectively during night shifts Proficiency in handling both voice and written interaction channels Preferred Skills Familiarity with CRM tools and ticketing systems Strong problem-solving and multitasking abilities Job Type Full time Pay 350 000 00 - 450 000 00 per year Benefits Health insurance Leave encashment Paid sick time Paid time off Provident Fund Schedule Fixed shift Monday to Friday Night shift US shift Ability to commute relocate Mumbai Suburban Maharashtra Reliably commute or planning to relocate before starting work Required Education Bachelor s Required Experience International voice process 2 years Required Language English Required Shift availability Night Shift Required Overnight Shift Required Expected Start Date 01 08 2025

📌 Customer Service Representative (Maharashtra)
🏢 Jaincotech
📍 Maharashtra