Additional Information Job Number25122015 Job CategoryRooms Guest Services Operations LocationThe Ritz-Carlton Bangalore 99 Residency Road Bengaluru Karnataka India 560 025 ScheduleFull Time Located RemotelyN Position Type Non-Management POSITION SUMMARY Respond to guest requests for special arrangements or services e g transportation reservations dry cleaning by making arrangements or identifying appropriate providers Respond to special requests from guests with unique needs and follow up to ensure satisfaction Gather summarize and provide information to guests about the property and the surrounding area amenities including special events and activities Answer record and process all guest calls messages requests questions or concerns Contact appropriate individual or department e g Bellperson Housekeeping as necessary to resolve guest call request or problem Review shift logs daily memo books and document pertinent information in logbooks Monitor club lounge for seating availability service safety and well-being of guests Report accidents injuries and unsafe work conditions to manager and complete safety training and certifications Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information and protect company assets Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities and thank guests with genuine appreciation Speak with others using transparent and professional language prepare and review written documents accurately and completely and answer telephones using appropriate etiquette Develop and maintain positive working relationships with others support team to reach common goals and listen and respond appropriately to the concerns of other employees Comply with quality assurance expectations and standards Stand sit or walk for an extended period of time or for an entire work shift Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance Perform other reasonable job duties as requested by Supervisors PREFERRED QUALIFICATIONS Education High school diploma or G E D equivalent Related Work Experience No related work experience Supervisory Experience No supervisory experience License or Certification None At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity We actively foster an environment where the unique backgrounds of our associates are valued and celebrated Our greatest strength lies in the rich blend of culture talent and experiences of our associates We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law At more than 100 award-winning properties worldwide The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us the experience stays with them Attracting the world s top hospitality professionals who curate lifelong memories we believe that everyone succeeds when they are empowered to be creative thoughtful and compassionate Every day we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests Your role will be to ensure that the Gold Standards of The Ritz-Carlton are delivered graciously and thoughtfully every day The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality As part of our team you will learn and exemplify the Gold Standards such as our Employee Promise Credo and our Service Values And our promise to you is that we offer the chance to be proud of the work you do and who you work with In joining The Ritz-Carlton you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you

📌 Concierge Assistant (Karnataka)
🏢 Marriott International
📍 Karnataka