Job Title Customer Support - Logistics Location Bhandup Mumbai or nearby Job Type Full time About Us We are a dynamic logistics company committed to providing seamless and efficient delivery services As we continue to grow we are looking for a dedicated Customer Support Executive to join our team and play a key role in managing and tracking shipments ensuring timely deliveries and providing outstanding support to our customers As a Customer Support Executive in our logistics team you will be responsible for tracking shipments coordinating with internal teams to ensure timely delivery and following up with customers to resolve any issues or concerns You will be the point of contact for our customers ensuring they receive the highest level of service throughout the shipping process Key Responsibilities - Track and monitor shipments from dispatch to delivery ensuring timely updates - Follow up with customers regarding delivery status delays or issues - Coordinate with logistics and operations teams to ensure smooth delivery processes - Address customer inquiries and resolve any issues related to shipments or deliveries - Maintain accurate records of customer interactions and delivery status - Provide exceptional customer service to enhance customer satisfaction and loyalty Qualifications - 1 to 1 5 years of experience in customer support or logistics - Any graduate degree - Strong communication skills both written and verbal - Good problem-solving abilities and attention to detail - Ability to handle customer inquiries and follow-ups efficiently - Knowledge of logistics and shipment tracking is a plus - DTDC company experience is a deal cracker - Proficiency in MS Office and customer support software is desirable - Must be located in or around Bhandup Mumbai - Preference will be given to female candidates Package Compensation will be based on experience and qualifications How to Apply If you are a proactive individual with a passion for customer service and logistics we d love to hear from you Apply today to become a part of our growing team Request to Network Please feel free to share this post with your network if you know someone who fits the profile We also welcome any references or recommendations you may have Your support in helping us find the right candidate is greatly appreciated To Apply Please send your resume and highlighting your experience to pushkar dtdc com Job Type Full-time Pay 12 500 00 - 25 000 00 per month Ability to commute relocate Bhandup Mumbai Maharashtra Reliably commute or planning to relocate before starting work Preferred Education Bachelor s Preferred Language English Required Location Bhandup Mumbai Maharashtra Required Work Location In person

📌 Customer Care Executive (Maharashtra)
🏢 Dtdc Express
📍 Maharashtra