Overview WELCOME TO SITA We re the team that keeps airports moving airlines flying smoothly and borders open Our tech and communication innovations are the secret behind the success of the world s air travel industry You ll find us at 95 of international hubs We partner closely with over 2 500 transportation and government clients each with their own unique needs and challenges Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork Want to be a part of something big Are you ready to love your job The adventure begins right here with you at SITA ABOUT THE ROLE The Level 3 IT Support Engineer will work within the Airport IT Command Center to manage monitor and troubleshoot mission-critical airport systems including baggage handling flight information display systems FIDS passenger check-in security systems and airline-hosted applications The role ensures real-time service continuity across the airport ecosystem supports escalated incidents and collaborates with OEMs and airport stakeholders to maintain optimal uptime WHAT YOU LL DO Act as escalation point for complex technical issues impacting airport operations Monitor and manage critical airport systems such as BRS Baggage reconciliation System CUTE CUPPS Common Use Terminal Equipment Passenger Processing Systems Bio Metric solutions - Digi Yatra Network - Campus LAN WAN Respond to priority-1 and priority-2 incidents with real-time resolution focus Swiftly handle Critical and be Part of Major Incident Management Coordinate and lead incident bridges during system outages or disruptions Work with airline DCS Departure Control Systems teams and third-party vendors to restore services quickly Perform post-incident analysis and generate Root Cause Analysis RCA reports Execute routine system health checks scheduled maintenance and patching Maintain shift handover reports and update operational documentation Follow airport authority and airline IT protocols strictly including compliance and cyber-security standards Qualifications ABOUT YOUR SKILLS Minimum 5-7 years in IT infrastructure support with 2 years in Level 3 or equivalent in a 24x7 airport or mission-critical setting Strong troubleshooting expertise in Windows 2016 Network infrastructure LAN WAN Cisco Palo Alto Versa VMware Application and middleware services Hands-on experience with ITSM platforms ServiceNow Remedy etc Familiarity with industry protocols like IATA messaging BSM BPM BSN and SITA-based solutions Must understand aviation SLAs and airport incident escalation models Strong communication coordination and reporting skills Certifications ITIL v4 Foundation or Intermediate CCNA PCCSA MCSA AZ 104 Airport-specific trainings like ACI or SITA-based certifications added advantage Work Environment 24x7 operations with rotational shifts On-call availability for critical issues Coordination with multiple stakeholders Airport Operations Airlines OEMs and IT vendors WHAT WE OFFER We re all about diversity We operate in 200 countries and speak 60 different languages and cultures We re really proud of our inclusive environment Our offices are comfortable and fun places to work and we make sure you get to work from home too Find out what it s like to join our team and take a step closer to your best life ever Flex Week Work from home up to 2 days week depending on your team s needs Flex Day Make your workday suit your life and plans Flex Location Take up to 30 days a year to work from any location in the world Employee Wellbeing We ve got you covered with our Employee Assistance Program EAP for you and your dependents 24 7 365 days year We also offer Champion Health - a personalized platform that supports a range of wellbeing needs Professional Development Level up your skills with our training platforms including LinkedIn Learning Competitive Benefits Competitive benefits that make sense with both your local market and employment status SITA is an Equal Prospect Employer We value a diverse workforce In support of our Employment Equity Program we encourage women aboriginal people members of visible minorities and or persons with disabilities to apply and self-identify in the application process

📌 Specialist/engineer Service Operations (New Delhi)
🏢 SITA Switzerland
📍 New Delhi