Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team that s shaping the future this is your moment Genpact NYSE G is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally Through ourdeep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teamsimplementdata technology and AItocreate tomorrow today Get to know us atgenpact comand onLinkedIn X YouTube andFacebook Inviting applications for the role of Process Developer - Fraud Practitioner We are looking for candidates for Fraud Transaction Investigation and Chargeback process with excellent comprehension skills for Australia New Zealand customers A confident diligent professional who focuses on preventing fraud and providing assurance to our customers Preferred candidates with prior experience in customer solutions card schemes servicing Should be comfortable with rotational week offs Responsibilities Handling Inbound outbound calls online applications Respond to applicant questions resolveissues Operate in compliance with laws Regulations Dealing with complex solution-based calls Reading complex sensitive customer situations and dealing with it accurately Consistently Deliver First Class Service Exceptional Time management skills Assess risks and investigate for fraudulent activity with a keen eye Qualification we seek in you Minimum Qualifications Knowledge of AUS NZ Privacy legislation Previous Fraud Scheme Chargebacks related experience Excellent communication skills - verbal and written Should have sound computer knowledge Needs to be good at multitasking Preferred Qualifications Skills Displays excellent English oral and written communication skills - using accurate grammar with smooth flow Displays excellent problem solving and decision-making skills Proficient computer skills and attention to detail Significant months of experience in the phone customer service field is desired Negotiation and analytical skills High level of integrity Ability to multi-task Why join Genpact Be a transformation leader - Work at the cutting edge of AI automation and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career - Get hands-on experience mentorship and continuous learning opportunities Work with the best - Join 140 000 bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a agile work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training JobProcess Developer Primary LocationIndia-Gurugram ScheduleFull-time Education LevelBachelor s Graduation Equivalent Job PostingJul 28 2025 8 48 16 AM Unposting DateOngoing Master Skills ListOperations Job CategoryFull Time

📌 Pd - Voice (Haryana)
🏢 Genpact
📍 Haryana