Get to know Okta Okta is The World s Identity Company We free everyone to safely use any technology anywhere on any device or app Our flexible and neutral products Okta Platform and Auth0 Platform provide secure access authentication and automation placing identity at the core of business security and growth At Okta we celebrate a variety of perspectives and experiences We are not looking for someone who checks every single box - we re looking for lifelong learners and people who can make us better with their unique experiences Join our team We re building a world where Identity belongs to you JOB PURPOSE The Technical Support Engineer is an articulate and seasoned technical guru who understands and can appreciate the challenges organizations face in implementing and integrating cloud technologies into complex IT environments across heterogeneous operating environments If you have technical depth and a customer-first mentality the desire to take the initiative to own and resolve customer issues and interest in working in a dynamic high growth learning environment this role is for you Please note that this role is for Australian Shift DUTIES AND RESPONSIBILITIES Provide well-thought out and reliable direction both in technical and non-technical terms to help customers integrate deploy and maintain the Okta service Take end-to-end ownership of customer issues including initial troubleshooting identification of root cause and issue resolution Exceed customer expectations on response quality timeliness of responses and overall customer experience Serve as internal and external point of contact on customer issues and ensure they are resolved as expediently as possible Collect information and document bugs with Engineering for product issues that are impacting customers Provide feedback to the training and documentation organization so that common or emerging issues can be addressed before they become serious or widespread Create process or troubleshooting documentation in the support knowledge base Deliver against customer experience and efficiency targets Push creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements and new ways to delight customers EXPERIENCE WE ARE LOOKING FOR BA BS MS in Computer Science Management Information Systems or related discipline 5 years of enterprise technical software support customer support system administration or related customer facing role Expertise in core Microsoft product stack including Windows Server Windows Workstation Active Directory DNS DHCP Group Policies DMZ Load balancers and IIS Cross-platform OS knowledge Linux Mac OS X Windows Skill in troubleshooting network problems and discussing network design as it pertains to systems Providing Linux OS and Windows Server administration skills to maintain manage administer access control and perform upgrades of the server infrastructure supporting all business and infrastructure host Installing and hardening Linux operating systems and for applying security and recommended patches on a regularly scheduled basis Performing system modifications to accommodate hardware and OS version upgrade Real passion for solving customer issues and advocating for their success in a fast paced highly technical environment Ability to learn new technologies quickly Excellent relationship management customer service and communication skills in variety of forms written live chat conference calls in-person Ability to work independently with little direct supervision and as a part of a team Excellent analytical and organizational abilities Ability to remain calm composed and articulate when dealing with tough customer situations Salesforce or a similar CRM ticketing system DESIRED SKILLS EXPERIENCE Experience supporting Identity Access Management solutions Experience supporting LDAP SSO SAML or WS Federation Experience supporting cloud applications such as Office 365 Google Apps Salesforce Workday NetSuite Box etc Experience supporting n-tier web applications Experience supporting REST APIs MCSE with concentration in Active Directory 2008 R2 or higher Basic scripting skills BASH Python etc Understanding of infrastructure administration SSH and RDP and automation Sound knowledge of Linux Unix architectures and debugging Basic knowledge of PKI Certifications Okta Certified Profession and Okta Certified Administrator MCSE AWS and or Azure certifications What you can look forward to as a Full-Time Okta employee Amazing Benefits Making Social Impact Developing Talent and Fostering Connection Community at Okta Okta cultivates a energetic work environment providing the best tools technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves regardless of where they live Find your place at Okta today https www okta com company careers Some roles may require travel to one of our office locations for in-person onboarding Okta is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin ancestry marital status age physical or mental disability or status as a protected veteran We also consider for employment qualified applicants with arrest and convictions records consistent with applicable laws If reasonable accommodation is needed to complete any part of the job application interview process or onboarding please use this Form to request an accommodation Okta is committed to complying with applicable data privacy and security laws and regulations For more information please see our Privacy Policy at https www okta com privacy-policy

📌 Technical Support Engineer (Karnataka)
🏢 Okta
📍 Karnataka