The leader must demonstrate an ability to anticipate understand and act on evolving customer needs both stated and unstated Through this the candidate must create a customer-centric organization and use cutting-edge thinking frameworks to foster value-added relations With the right balance of bold initiatives continuous improvement and governance the leader must adhere to the delivery standards set by the client and eClerx by leveraging the knowledge of market drivers and competition to effectively anticipate trends and opportunities Besides the leader must demonstrate a capacity to transform align and energize organization resources and take appropriate risks to lead the organization in a new direction As a leader the candidate must build engaged and high-impact direct virtual and cross-functional teams and take the lead towards raising the performance bar build capability and bring out the best in their teams By collaborating and forging partnerships both within and outside the functional area the leader must work towards a shared vision and achieve positive business outcomes Job Summary The Performance Management Lead will drive the design implementation and continuous enhancement of performance management processes that support a high-performance culture across the organization The role involves partnering with business leaders HR teams and cross-functional stakeholders to facilitate performance evaluation talent calibration goal-setting frameworks and people-development programs The ideal candidate will possess strong analytical skills deep HR process expertise and the ability to influence stakeholders at all levels Key Responsibilities Performance Management Strategy Execution Lead end-to-end performance management cycle planning and execution goal setting mid-year review year-end performance assessments ratings calibration performance calibration Drive the adoption of performance practices that align with organizational priorities and competencies Partner with HR Business Partners and Leadership to cascade organizational goals and align individual KPIs Process Design Continuous Improvement Define performance frameworks evaluation tools templates and communication plans Continuously improve performance management tools workflows and systems based on feedback analytics and business needs Implement best practices in performance feedback development planning and performance coaching Stakeholder Management Act as a trusted advisor to business leaders and HR teams on performance guidance rating consistency and performance calibration discussions Conduct trainings workshops and manager enablement sessions on performance conversations and goal alignment Data Analytics Reporting Monitor and analyze performance data to identify trends opportunities and risks Provide insightful reporting and dashboards for executive reviews and workforce planning Leverage data to recommend policy changes and support strategic HR decision-making Talent Development Alignment Support performance-linked development planning succession readiness and career path discussions Partner with leaders to ensure continuous employee engagement recognition programs and capability building Integrate performance outcomes with learning interventions and leadership development programs Compliance Governance Ensure performance processes comply with company policies regulatory requirements and fair practice guidelines Maintain accurate documentation records and audit readiness for performance cycle activities Qualifications Master s MBA HR Certification SPHR SHRM-SCP CIPD etc preferred 7 - 8 years of progressive HR experience with a strong focus on performance management talent management or HR operations Prior experience managing large-scale performance cycles in a fast-paced or matrix environment Experience influencing senior stakeholders and driving cross-functional initiatives Deep understanding of performance management frameworks OKRs KPIs development plans calibration processes and rating norms Strong analytical problem-solving and data interpretation skills Excellent stakeholder management communication facilitation and training delivery skills High business acumen and ability to translate strategy into performance practices Proficiency with HRIS performance management systems Oracle HCM etc and reporting tools Excel Power BI Tableau Collaborative proactive and solution-oriented mindset High integrity confidentiality and comfortable leading influence without direct authority Who we are eClerx was founded in 2000 by Anjan Malik and PD Mundhra with the goal of transitioning managing and transforming complex business processes Following successful careers in investment banking Anjan and PD graduates of University of Pennsylvania s Wharton School of Business jointly identified significant opportunities for providing innovative services and solutions to large global companies undergoing rapid business transformation challenged by legacy systems new technology data inaccuracies and ever-changing processes and workflows Created from humble beginnings in a small office in Mumbai today eClerx employs 19 000 people across Australia Canada France Germany India Italy Netherlands Philippines Singapore Thailand UK and the USA To know more about us visit https eclerx com About eClerx Shared Services Accelerate and transform the functions that support the core of our business We seek a broad range of skills from digital to interpersonal to analytical to help examine performance and efficiency within and across functions such as finance HR procurement legal marketing and others Our people are critical to this function delivering a wide range of value-added services that help us drive the impact integral to our business At eClerx you will find challenging opportunities in an environment that recognizes and rewards exceptional performance We empower our employees to drive important and impactful projects see them through to fruition reap the rewards and build a fulfilling career graph while they are at it Disclaimer - eClerx is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race colour religion sex national origin disability or protected veteran status or any other legally protected basis per applicable law

📌 Associate Program Manager (Maharashtra)
🏢 eClerx
📍 Maharashtra