Key Responsibilities Client Relationship Management Develop and maintain strong relationships with key clients Serve as the primary point of contact for client inquiries and issues Conduct regular reviews with clients to understand their needs Service Delivery Ensure timely and accurate processing of client transactions Oversee the resolution of client issues and complaints ensuring a high level of satisfaction Collaborate with internal teams to enhance service offerings and client experience Performance Monitoring Track and analyze client metrics to identify trends and areas for improvement Prepare and present reports on client feedback and service performance to CBD and BD Cross-Functional Collaboration Work closely with sales compliance operations and IT teams to ensure seamless service delivery Facilitate knowledge sharing between departments to improve client service processes Training and Development Provide training and support to junior staff on client service best practices Stay updated on industry trends and regulatory changes affecting cross-border payments Qualifications Bachelor s degree in Business Finance or a related field Proven experience in client service or account management preferably in financial services or payments Strong understanding of cross-border payment processes and regulations Excellent communication and interpersonal skills Ability to work collaboratively in a fast-paced environment Proficient in CRM software and Microsoft Office Suite Preferred Skills Experience with project management and process improvement for a minimum of 4 years Must have Banking or banking related hands on experience Multilingual abilities are a plus Robust analytical and problem-solving skills Job Types Full-time Permanent Pay 1 200 000 00 - 1 300 000 00 per year Benefits Cell phone reimbursement Health insurance Provident Fund Work from home Work Location In person