An Email Support Executive is a non-voice customer service professional responsible for managing and resolving customer inquiries complaints and technical issues primarily through asynchronous email communication Key Responsibilities Customer Interaction Respond to user queries and concerns promptly using clear professional and empathetic written communication Issue Resolution Troubleshoot product or service problems determine root causes and provide step-by-step solutions Queue Management Prioritize email tickets to meet defined Service Level Agreements SLAs and response time targets Escalation Coordinate with technical product or billing teams to resolve complex cases and follow up until closure Data Logging Maintain accurate records of all customer interactions and transactions in CRM systems like Zendesk Freshdesk or Salesforce Feedback Collection Identify recurring customer issues and suggest process improvements to enhance the overall customer experience Age criteria 18 to 29 years Job Types Full time Permanent Fresher Pay 18 691 65 - 32 444 05 per month Work Location In person

📌 Email Support Executive (Telangana)
🏢 Aktiv Software
📍 Telangana