Job Title Security Dispatcher Virtual Field Supervisor Location New Delhi India-based supporting US operations Job Type Full-Time Job Summary Hammer Head Global Solutions Private Limited is expanding and seeking a proactive solution-oriented Virtual Field Supervisor to join our team This role is perfect for someone who can effectively engage with field employees solve issues in real-time and uphold high standards of service and professionalism You will play a crucial role in strengthening communication between our operations team and clients based in the US Key Responsibilities Perform routine security checks by calling field employees and clients US-based Handle incoming calls related to issues service requests or general inquiries Maintain a professional and positive rapport with every caller Log and update information in the service database during and after each interaction Stay informed about company policies and industry practices to provide accurate support Resolve concerns by turning challenges into long-term client satisfaction Coordinate communication across corporate clients field staff and management Ensure professional email and phone correspondence internally and externally Prioritize and execute administrative duties effectively Schedule and coordinate meetings with the US team Support special projects as assigned by the department Qualifications Skills Bachelor s Degree or equivalent required Prior experience in customer service is an advantage Strong time management and organizational skills Demonstrated ability in problem-solving and analysis Solid communication and interpersonal skills High level of personal integrity and professionalism Proficient in MS Office and Google Workspace tools Benefits All benefits and compensation details will be shared in the offer letter Job Types Full-time Permanent Benefits Health insurance Provident Fund Education Bachelor s Required Experience Customer service 1 year Preferred Language English Required Work Location In person

📌 Customer Service Representative (New Delhi)
🏢 Important Company of the Sector
📍 New Delhi