- IT Engineer Designation IT Engineer Department Information Technology Location Mumbai Unit Location Reporting To Head - IT Senior Manager - IT Role Objective To ensure smooth functioning maintenance and security of IT infrastructure systems and user support across the organization enabling uninterrupted business operations Key Responsibilities Infrastructure Systems Manage and maintain IT infrastructure including servers desktops laptops printers scanners and networking devices Monitor system performance and troubleshoot hardware software and network-related issues Ensure uptime and availability of IT systems across departments User Support Provide L1 L2 technical support to employees for system application and network issues Handle IT service requests and incidents within defined TAT Support onboarding offboarding activities system access email IDs asset allocation Network Security Maintain LAN WAN Wi-Fi VPN firewall and antivirus systems Ensure data security backups and adherence to IT security policies Assist in audits compliance and vulnerability assessments Software Applications Install configure and update operating systems and licensed software Coordinate with vendors for ERP HRMS editorial and media-related applications Maintain software inventory and license compliance Vendor Asset Management Coordinate with IT vendors AMC partners and service providers Maintain IT asset register and lifecycle management Support procurement and evaluation of IT hardware software Documentation Reporting Maintain SOPs IT documentation and system logs Prepare periodic reports on system health incidents and improvements Required Skills Competencies Strong knowledge of Windows OS basic Linux MS Office and networking concepts Hands-on experience with routers switches firewalls and VPNs Troubleshooting analytical and problem-solving skills Good communication and stakeholder management skills Ability to work under pressure in time-sensitive environments print media deadlines Educational Qualification B E B Tech IT Computer Science or B Sc BCA Diploma in IT Relevant IT certifications CCNA MCSE CompTIA preferred Experience 2-5 years of experience in IT support infrastructure management Experience in media publishing or multi-location organizations is an advantage Key Performance Indicators KPIs System uptime and issue resolution TAT User satisfaction scores Compliance and audit readiness Asset and vendor cost optimization Job Type Full time Pay 300 000 00 - 600 000 00 per year Work Location In person

📌 It Engineer (Maharashtra)
🏢 Sakal Media Group
📍 Maharashtra