Job Role IT Executive Reports To IT Lead with a dotted line to Head of Finance CHI Location Thane and Pune WHO WE ARE Christel House CHI is a global education network serving more than 6 000 students annually from under-resourced communities in India Jamaica Mexico South Africa and the US Indianapolis Our vision is for our students to break the cycle of poverty Our goal is that they will achieve upward economic mobility become good citizens and identify and realize their goals dreams and human potential To achieve this goal the Christel House model is holistic purposefully integrating academics leadership and character development health social services and college careers Summary of Job Role The IT Executive is responsible for managing and maintaining the respective school s IT infrastructure providing timely technical support ensuring cybersecurity and data protection compliance and supporting digital learning technologies The role ensures smooth functioning of academic and administrative systems networks and IT services Key Responsibilities 1 IT Infrastructure Management Responsible for installing configuring and maintaining servers networks Wi-Fi firewalls storage CCTV biometrics and IT hardware Manage Office 365 including Teams SharePoint OneDrive Exchange Online and Azure AD Regularly monitor system performance uptime network stability and troubleshoot issues Responsible to maintain IT inventory of computers peripherals and software licenses Schedule Manage and implement backups disaster recovery plans and overall business continuity Evaluate and recommend suitable hardware software and infrastructure upgrades 2 Technical Support Helpdesk Management Ensure to provide Level 1-3 support to staff for hardware software network ERP and email issues Troubleshoot and resolve issues via phone in person or remotely as per situation and requirements Responsible for creating and maintaining IT SOPs helpdesk workflows and user guides Ensure to set up new user accounts profiles and assist with password issues related to Microsoft Office ERPs or any new software introduced to the staff members Ensure effective support for the Biometric Time Attendance Management System and door access control systems 3 Cybersecurity Data Protection DPDP Act Compliance Responsible for implementing cybersecurity measures firewalls antivirus patching access control and spam filtering Ensure compliance with data privacy requirements including consent access logs and retention policies Ensure secure handling of student records CCTV data and staff information Responsible to conduct staff training on cybersecurity and safe digital practices 4 EdTech Academic Technology Support Responsible for ensuring LMS ERP platforms digital classrooms smart boards tablets and learning apps function effectively and properly without lags Ensure smooth facilitation of online assessments virtual learning tools and classroom technology usage Provide expertise and support to education leaders on remote learning and e-learning initiatives Develop and implement technology training plans for staff and students when necessary 5 Vendor Project Management Coordinate with IT vendors AMC providers ISP partners and cloud service providers based on requirements Oversee IT procurement budgeting and vendor performance monitoring Lead implementation of IT projects network upgrades cloud migration security enhancements 6 Documentation Reporting Responsible for maintaining IT policies logs network diagrams and configuration records Responsible for preparing monthly IT performance and service reports Responsible for tracking incidents breaches user requests and audit findings Skills Competencies Technical Skills Proficiency in Windows Linux systems AD DNS DHCP firewall management and networking Strong technical skills in Microsoft 365 Microsoft Server SQL cloud platforms M365 AWS Google Workspace backup systems and virtualization Knowledge of CCTV biometrics IoT devices VoIP phone systems and classroom AV technology Experience with remote desktop applications helpdesk systems and education technologies Qualifications Bachelor s degree in Computer Science IT or a related field 2-3 years of experience in IT administration technical support or IT leadership Certifications preferred Microsoft Technologies Network Security Experience working in a school environment or with education technologies is an added advantage Employee Value Proposition Why Choose Us Competitive Salary Annual Performance Bonus Annual Salary Increment Referral Bonus Medical Insurance Coverage Medical Health Check-up Personal Accident Cover Children s Education Allowance Encashment of Unused Leaves Pension Retirement Benefits Breakfast Lunch Benefits Part of an International Network of Schools Supportive Collaborative Work Culture Salary will be based on experience and performance during the interview Interested applicants should send their resume and cover letter to naziyasayyed033 gmail com Christel House is an equal opportunity employer It is key to us that all staff members have a place of employment that is free of discrimination of all kinds and where staff can bring their authentic selves to work We do not discriminate against any employee or applicant for employment on the basis of race color religion gender gender expression age national origin disability marital status sexual orientation veteran or military status Job Types Full-time Permanent Pay 500 000 00 - 850 000 00 per year Benefits Food provided Health insurance Leave encashment Paid sick time Provident Fund Work Location In person

📌 It Executive (Maharashtra)
🏢 Christal house school
📍 Maharashtra