Over the last 20 years Ares success has been driven by our people and our culture Today our team is guided by our core values - Collaborative Responsible Entrepreneurial Self-Aware Trustworthy - and our purpose to be a catalyst for shared prosperity and a better future Through our recruitment career development and employee-focused programming we are committed to fostering a welcoming and inclusive work environment where high-performance talent of diverse backgrounds experiences and perspectives can build careers within this exciting and growing industry Ares is seeking a Compliance Technology Support qualified to join our Legal Risk Compliance LRC Technology team in Mumbai This role supports the day-to-day operation stability and continuous improvement of critical compliance technology solutions with an emphasis on Pega-based workflows and related integrations The position reports to a New York-based Engineering Lead and works closely with global engineering and product partners business stakeholders and vendors as needed The ideal candidate has hands-on experience supporting applications in a structured production environment is eager to learn and takes pride in delivering reliable high-quality service Exposure to Legal Risk and Compliance domains is preferred and familiarity with AML KYC is a plus The role includes support operations responsibilities and light development configuration work PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIESProvide day-to-day application support for compliance technology solutions with emphasis on Pega workflows and production stability Triage incidents and service requests assess impact prioritize troubleshoot escalate appropriately and drive issues to resolution within defined SLAs Perform root-cause analysis for recurring issues and partner with engineering teams to implement preventative fixes and improve reliability Monitor application health and job integration outcomes batch processes interfaces alerts ensuring timely response and clear communication to stakeholders Support production releases and change management activities including validation steps checklists and post-deployment verification Maintain high-quality operational documentation runbooks known error guides support playbooks and standard operating procedures Assist with user support and adoption needs how-to guidance issue reproduction feedback capture maintaining a strong client-service mindset Perform light development configuration tasks under guidance e g Pega configuration updates minor enhancements report adjustments data fixes scripting SQL queries Proactively identify recurring pain points and propose practical improvements automation monitoring runbook enhancements documentation upgrades to reduce operational burden Communicate clearly and proactively across time zones providing concise status updates setting expectations and closing the loop with stakeholders QUALIFICATIONS3 years of experience in a technical support application support operations or junior engineering role Hands-on experience supporting Pega-based applications in production required Bachelor s degree required Computer Science Engineering Information Systems or related field Strong problem-solving skills with attention to detail and a strong sense of accountability Clear written and verbal communication skills able to document issues steps taken and resolutions succinctly Experience RequiredExperience working in a structured production support environment including incident and request management escalation practices and post-incident follow-up Ability to troubleshoot effectively using logs diagnostics and structured problem-solving able to reproduce issues and isolate root cause Participation in release change management processes and post-release validation Familiarity with general SDLC and support lifecycle concepts ticketing prioritization environments regression validation Working knowledge of SQL preferred for basic querying and troubleshooting Exposure to Legal Risk Compliance processes is preferred familiarity with AML KYC workflows is a plus Experience collaborating with distributed teams across time zones including structured handoffs and proactive communication Preferred QualificationsExperience supporting integrations APIs file transfers middleware touchpoints batch processing and monitoring alerting tools Familiarity with Jira Confluence or similar for ticketing and documentation Interest in building deeper workflow platform expertise over time including Pega configuration and broader engineering responsibilities General RequirementsFast-moving highly responsive and service-oriented prioritizes stakeholder impact and clear communication Strong ownership mindset takes responsibility from intake through resolution and follow-through Actively seeks feedback incorporates it quickly and demonstrates measurable improvement over time Curious and committed to continuous learning builds knowledge through documentation shadowing and post-incident reviews and shares learnings with the team Comfortable operating with ambiguity exercises valuable judgment and escalates appropriately Willingness to flex working hours as needed to support global collaboration and production needs Reporting Relationships Head of Business Operations SystemsThere is no set deadline to apply for this job opportunity Applications will be accepted on an ongoing basis until the search is no longer active