Role Category Parameters Parameter Weight Metro Urban SU Rural CSO Service Quality Welcome calling and onboarding Customers 100 of NTB A cs of the Branch 10 NA NA NA NA CSO Quantitative Parameters MoM CASA NTB Nos 7 5 8 8 8 6 CSO Quantitative Parameters Incremental MoM CASA AMB Value Through NTB Accounts Rs Lacs 20 4 4 3 2 CSO Quantitative Parameters LI GI MF Assets - Net Revenue in Rs lacs Total Yearly Income 7 5 1 8 1 5 1 2 1 CSO Portfolio Management 3 MoM TRV Growth of Mapped Book 10 NA NA NA NA CSO Portfolio Management Mapped Book Customer meetings Coverage 5 NA NA NA NA CSO Portfolio Management Primary 30 Active 60 and PH of min 2 for 40 of Mapped Book 5 NA NA NA NA CSO Compliance and Controls Audit Ratings Branch Medium Risk or below - Branch Medium Risk or below Follow the process as process and keep all the records available for checking - Timely Revert and rectification of audit findings 20 NA NA NA NA CSO Compliance and Controls Nil adverse Audit observations in Cash Txns Branch daily operations Daily Reporting 15 NA NA NA NA 100

📌 Customer Service Officer (Bengaluru)
🏢 equitas small finance bank
📍 Bengaluru