Company PATTERNS Job Location Chhani Jakat Naka Vadodara Gujarat Job Title Operations Executive Department Operations Reports to TL-CSS Job type Full-time- Permanent Shift Type Night Shift Shift Time 07 30 Pm to 05 30 Am IST Shift time might change based on Business Clients or HOD needs Work Days 5 days Week off 2 rotational Hours of work 10 Hours Break 1 hour inclusive of work hours Individual Incentives Yes Extra Hours Yes Qualification Graduation or Post Graduation Preferred Language English Gender Male Female Both Can apply Training On the job Process related training Joining Immediate Preferred Transportation For transport between home and office employees need to make their own arrangement at their own cost and responsibility Operations Executive The role of the CSS will be to handle the International calls emails and chats of the customers to be precise they need to replicate the clients business like payroll handling back-office work selling masks cosmetics content writing etc Responsibilities include resolving customer queries recommending solutions and guiding products services to users through features and functionalities To be successful in this role you should be an excellent communicator who can earn our clients trust You should also be familiar with the help desk software Ultimately you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures RESPONSIBILITIES Follow communication Procedures Guidelines and Policies Effectively manage many customer queries technical issues by solving them in a complete timely and accurate way via Phone calls Emails Chats Tickets Identify customer needs and helps customers use specific features to achieve satisfaction Provide accurate valid and complete information by using the right methods tools Build sustainable relationships of trust through open and interactive communication Handle complaints provide appropriate solutions and alternatives within the time limits Gather customer feedback and share with our Product Sales and Marketing teams through the client-side coordinator Assist in training junior customer service specialists if need be Get cross-training and handle other projects processes updating products on websites simultaneously if required Any other tasks the Immediate Supervisor may assign Please refer if you know someone is looking eligible available for this job position as we have multiple openings for this position SKILL SETS v Excellent verbal written English skills with Knowledge of Correct Spelling Grammar and Punctuations v Computer Internet Savvy v Fast Typing 25 WPM to 60 WPM in English Qwerty Typing with an eye for thoroughness and Accuracy 96 -100 v Knowledge in customer complaint handling v Focused v Go-Getter v Fast Learner v Information collection and management skills WE OFFER Training Customer Service Specialists usually receive short-term on-the-job training that might last 1 to 2 weeks it depends on person to person and the HOD s decision to continue training that long Generally Customer Service training may focus on procedures for answering questions information and the usage of different Help Desk platforms and Customer relationship management platforms Salary is also provided during the training period Tools to Succeed You will be given the resources and tools to succeed in a very competitive marketplace Work Environment An environment that is high in energy with a relaxed culture If you are focused dedicated and motivated to succeed we will provide you with the ground - the ability to learn and grow deliver winning experiences autonomy tools and resources - needed for you to do so BENEFITS u Rewards Recognition u Corporate Discounts For Employees u Earned Leaves u Employee wellness program u Mediclaim u Individual Development Plans u Team Outing IN-HOUSE FACILITIES Cafeteria - Choose from the menu Eat Socialize Relax or Collaborate Meal Facility- Tiffin a token amount of Rs 400 PM Indoor Game zone Job Type Full time Pay From 21 500 00 per month Benefits Health insurance Provident Fund Language English Required Location Chhani Vadodara Gujarat Preferred Work Location In person