Core Responsibilities of an RSOT Associate Order Management Efficiently manage and coordinate all room service orders received from guests Guest Interaction Handle guest calls with proper telephone etiquette provide qualified and friendly service and address any questions or concerns Menu Knowledge Be thoroughly familiar with the hotel s menu including food and beverage options ongoing promotions and be able to provide recommendations or suggestions Coordination Liaise effectively with the kitchen F B Food Beverage staff and room service team to ensure orders are prepared and delivered promptly Record Keeping Maintain accurate records of orders sales and guest preferences often using point-of-sale POS systems Issue Resolution Handle guest complaints and resolve issues professionally to ensure high guest satisfaction Compliance Ensure all health safety and hygiene standards are met and follow company policies and procedures Key Skills Required Excellent communication and interpersonal skills Strong attention to detail and organizational skills Ability to work well under pressure and manage multiple tasks simultaneously Familiarity with hotel operations and point-of-sale systems is preferred This role is crucial for delivering a positive and memorable in-room dining experience for hotel and resort guests Job Types Full-time Permanent Fresher Pay 9 722 33 - 15 309 03 per month Benefits Flexible schedule Food provided Health insurance Life insurance Paid sick time Paid time off Work Location In person

📌 Room Service Order Taker (rsot Female) (Angamaly)
🏢 Skye hospitality
📍 Angamaly