Qualifications - Must Have Hands on ServiceNow platform expertise with focus on ITOM Health Event Management HLA Demonstrated experience architecting high volume event log solutions and normalizing data from multiple tools Strong client facing communication and stakeholder management ability to lead solution walkthroughs Proficiency with REST APIs scripting JavaScript Glide data models ACLs RBAC and MID Server design Working knowledge of CMDB CSDM and service dependency mapping alignment with ITIL v4 and SRE KPIs MTTD MTTR availability SLOs Experience with Event Intelligence AIOps and Now Assist for ITOM or equivalent Qualifications - Good to Have ServiceNow CSA Certified System Administrator - required or to be obtained within 3 months of joining ServiceNow CIS - Event Management CIS - Discovery and or Service Mapping preferred ServiceNow CAD Certified Application Developer and micro certifications e g IntegrationHub Flow Designer ITIL v4 Foundation certifications with major monitoring tools Dynatrace AppDynamics Datadog New Relic Splunk Experience with ATF automated testing and CI CD Jenkins Azure DevOps GitLab for ServiceNow Exposure to cloud and container platforms AWS Azure GCP Kubernetes and their observability signals Experience operating in large distributed enterprises with solid performance security requirements Work Details Location CGI Bangalore Working hours 12 30 PM - 9 30 PM IST Work mode Work from CGI Bangalore office Soft Skills Ways of Working Clear concise communication with technical and non technical stakeholders direct client interaction Ownership mindset with bias for action structured problem solving and attention to detail Ability to mentor review work and collaborate in Agile Scrum environments Well organized documentation and presentation skills Uphold secure configuration and data privacy policies follow least privilege RBAC Contribute to continuous improvement of runbooks playbooks and operational metrics Maintain high CMDB data quality and service topology accuracy in partnership with visibility teams Deliver to sprint commitments proactively raise risks and propose mitigations Your future duties and responsibilities Required qualifications to be successful in this role Ensemble en tant que proprietaires mettons notre savoir-faire a l oeuvre La vie chez CGI est ancree dans l actionnariat le travail d equipe le respect et un sentiment d appartenance Chez nous vous pourrez exploiter votre plein potentiel parce que Nous vous invitons a devenir proprietaire des le jour 1 alors que nous travaillons ensemble a faire de notre reve une realite C est pourquoi nous nous designons comme associes de CGI plutot que comme employes Nous tirons profit des retombees de notre succes collectif et contribuons activement a l orientation et a la strategie de notre entreprise Votre travail cree de la valeur Vous elaborerez des solutions novatrices et developperez des relations durables avec vos collegues et clients tout en ayant acces a des capacites mondiales pour concretiser vos idees saisir de nouvelles opportunites et beneficier d une expertise sectorielle et technologique de pointe Vous ferez evoluer votre carriere en vous joignant a une entreprise batie pour croitre et durer Vous serez soutenus par des leaders qui ont votre sante et bien-etre a coeur et qui vous permettront de saisir des occasions afin de parfaire vos competences et elargir les horizons Joignez-vous a nous l une des plus importantes entreprises de conseil en technologie de l information TI et en management au monde