Job Summary The Customer Support Executive will be responsible for handling customer queries resolving issues and ensuring a smooth customer experience across calls emails and chats The role requires strong communication skills patience and the ability to maintain professionalism in all interactions Key Responsibilities Handle inbound and outbound calls to assist customers with queries and complaints Provide accurate information regarding products services and processes Document customer interactions and update CRM with relevant details Follow up on unresolved issues and ensure timely resolution Coordinate with internal teams operations sales accounts to resolve customer concerns Maintain service quality and adhere to company communication guidelines Achieve daily weekly productivity and quality targets Ensure customer satisfaction and maintain a positive customer experience Required Skills Competencies Excellent verbal and written communication skills Ability to handle customer pressure and maintain patience Positive listening skills and problem-solving ability Basic computer knowledge MS Office CRM handling preferred Ability to work in shifts if required Positive attitude and customer-first approach Qualifications Any Graduate 12th Pass with relevant experience Prior experience in customer service BPO telecalling is an advantage Job Types Full-time Permanent Pay 18 000 00 - 25 000 00 per month Work Location In person

📌 Customer Support Executive (New Delhi)
🏢 Mahashakti Financiers
📍 New Delhi