At Unravel we re not building another travel platform we re rewriting how the world discovers and books travel Think TikTok meets Expedia powered by cutting-edge Generative AI Our shoppable video platform is already live with the world s top 10 banks insurers telcos and airlines We are backed by renowned VCs like Nauta Capital Active Partners Antler and The Players Fund and led by AI pioneers and ex-Booking com executives We ve quadrupled our revenue in the past year and we re just getting started For engineers Unravel offers the best of both worlds the excitement of a fast-growing startup and the prospect to build mission-critical systems from the ground up You ll help create low-latency search infrastructure scale supplier integrations across hotels chains and experiences and develop real-time personalisation and ranking engines that shape how millions of people book travel Every feature you ship directly impacts reliability conversion and customer experience on a global scale If you re the kind of builder who ships fast obsesses over quality and wants to shape the next generational tech company Unravel offers the ideal environment You ll work closely with product and growth leadership own your work end-to-end and help define the technical backbone of a global platform Learn more about Unravel s recent 7 5 million funding round by clicking here https www linkedin com company unravelapp Who we re looking for We are looking for someone who can bring our travel idea to life You are the ideal candidate if you are passionate about travel possess the required skills and qualifications to help in the travel bookings space love challenges are a driven problem solver and have experience working with an OTA You know how to disagree and can elucidate why You bring energy and clarity to problem-solving sessions and are eager to contribute to a fast-growing start-up You will manage travel requirements for business or leisure and provide tourism-related services and package tours on behalf of our suppliers The goal is to keep our clients satisfied and loyal for future services The ideal candidate will have some travel experience under their belt and be familiar with both domestic and international destinations We offer on-the-job training but we need someone who can start performing on day one and is confident in their ability to do so What s in it for you The chance to be a part of the early founding team and work alongside ambitious goal-driven outcome-oriented colleagues with a successful track record in scaling start-ups The position has unrivalled opportunities for personal growth the opportunity to create technology you believe in along with a competitive compensation package that rewards every significant milestone Responsibilities Make reservations for planned travel including hotels local transport airlines insurance visas and any other travel-related services Assist our travellers with the best personalised support add value to their trips and solve problems with any travel or tech support they may require ranging from standard platform queries to last-minute emergency travel situations Follow up with clients about travel plans and make adjustments as needed Coordinate the use of bonus miles and other rewards that clients want to use Organise large-scale events including conferences and retreats with up to 200 attendees Resolve scheduling conflicts and other issues as they come up Advise current and prospective clients about destination options including the pros and cons of each Coordinate with the client s point of contact in the days leading up to the event or arrangement Cooperate with clients to determine their needs and advise them appropriate destination modes of transportation travel dates costs and accommodations Provide relevant information brochures and publications guides local customs maps regulations events etc to travellers Itemise bills receipts and collect payment fees Use promotional techniques and prepare promotional materials to sell itineraries when needed Deal with occurring travel problems complaints or refunds Attend travel seminars to remain updated on tourism trends Enter data into our software and maintain client files records Network with tour operators Maintain statistical and financial records and project trends Meet profit and sales targets Provide advice on travel documents insurance import export regulations etc Fulfil all requests regarding necessary regulations DOT TSA passports visas etc Provide the client with the required industry information such as low fares exchange costs and penalties Seek opportunities to review operational processes and commercial relationships with clients to provide suggestions for improvement Provide monthly income statements and reports work on and achieve KPI s that both relate to performance and behaviour Requirements IATA any other travel and hospitality diplomas or degrees Strong verbal and written communication skills in English Develop and maintain relationships with vendors and suppliers A self-starter who is motivated by targets Familiarity with domestic and foreign travel destinations Fluency in English and Arabic multilingualism is a plus Strong sales skills and commercial awareness Ability to interact communicate and negotiate effectively with clients and partners Sound knowledge of domestic and international travel trends Personal travel experience will be considered an advantage