About this role Wells Fargo is seeking a Senior Commercial Loan Servicing Specialist In this role you will Lead a variety of servicing activities for moderately complex commercial products including coordinating all aspects to ensure customer resolution Evaluate and upload data into the systems of record to ensure compliance with all bank policies procedures and regulatory requirements Coordinate all aspects of resolving open customer service issues interact with internal and external customers Serve as primary liaison and work collaboratively with Line of Business Sales Legal Control and Risk Technology and various Operations and company teams as necessary to progress customer-focused needs Review and negotiate moderately complex loan servicing transactions evaluate risks and devise strategies to mitigate risks and identify procedural modifications Serve as an escalation point in the resolution of client issues Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes Identify activities of the team to ensure conformity with established procedures Collaborate and consult with peers colleagues and managers to resolve issues and achieve goals May lead projects teams or serve as a mentor for lower-level staff may contribute to strategic initiatives Independently resolve moderately complex issues and lead team to meet deliverables while leveraging solid understanding of the function policies procedures and compliance requirements Required Qualifications 4 years of Commercial Loan Servicing experience or equivalent demonstrated through one or a combination of the following work experience training military experience education Desired Qualifications Minimum 4 years of LIQ proficiency or equivalent lending platforms Minimum 4 years of training related expertise such as drafting training plans conducting trainings defining onboarding milestones etc Minimum 4 years of supervising daily deliverables of the team and performing critical end of day check out Exposure to and or experience in Syndication Participation trades and foreign loan originations Knowledge of loan documentation construction loan budget monitoring experience and title work experience Ability to prioritize work meet deadlines achieve goals and work under pressure in a dynamic and complex environment Excellent verbal written and interpersonal communication skills Ability to effectively resolve problems and conflicts at the immediate and root-cause levels Ability to work effectively as well as independently in a team environment Ability to work in a fast-paced deadline driven environment Sound critical thinking and problem-solving skills as well as the ability to embrace and adapt to change Good business communications skills and be recognized as someone who delivers extraordinary and superior customer service Posting End Date 17 Oct 2025 Job posting may come down early due to volume of applicants We Value Equal Opportunity Wells Fargo is an equal chance employer All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company They are accountable for execution of all applicable risk programs Credit Market Financial Crimes Operational Regulatory Compliance which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business unit s risk appetite and all risk and compliance program requirements Candidates applying to job openings posted in Canada Applications for employment are encouraged from all qualified candidates including women persons with disabilities aboriginal peoples and visible minorities Accommodation for applicants with disabilities is available upon request in connection with the recruitment process Applicants with Disabilities To request a medical accommodation during the application or interview process visit Disability Inclusion at Wells Fargo Drug and Alcohol Policy Wells Fargo maintains a drug free workplace Please see our Drug and Alcohol Policy to learn more Wells Fargo Recruitment and Hiring Requirements a Third-Party recordings are prohibited unless authorized by Wells Fargo b Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process