Job description Key Responsibilities Handle customer queries through live chat and voice inbound outbound channels in a timely professional and friendly manner Understand customer needs and provide accurate solutions or guidance across both chat and voice interactions Maintain high standards of communication empathy and service quality Escalate complex issues to the Team Lead or relevant departments when required Follow defined workflows SOPs and quality guidelines Use Freshchat Freshdesk or similar tools effectively to manage conversations and track interactions Keep detailed and accurate records of customer queries interactions and resolutions Share customer feedback and highlight recurring issues with the Team Lead to support process improvements Meet or exceed defined performance metrics e g first response time resolution rate CSAT call quality Participate in training sessions and skill-building activities to stay updated on product knowledge and processes Requirements Minimum 1 year of experience in customer support chat and or voice Familiarity with Freshchat Freshdesk or other modern support tools preferred Excellent communication skills - written and verbal - with strong attention to grammar clarity and tone Good listening skills and the ability to handle conversations with empathy and professionalism Strong problem-solving skills with the ability to multitask in a rapid-paced environment Flexible to work in rotational shifts and week offs 6 rotational week offs per month added advantage Job Type Full time Pay 250 000 00 - 350 000 00 per year

📌 Customer Support Executive - Semi Voice Process (Karnataka)
🏢 DrinkPrime
📍 Karnataka