Location Kozhikode We are seeking a proactive and organized CRM to manage our customer relationship processes at AKB TVS The ideal candidate will be responsible for handling customer calls coordinating with staff and ensuring smooth communication between customers and the dealership Key Responsibilities Handle and monitor all inbound and outbound customer calls Maintain and update the CRM system with accurate customer details and follow-ups Assign tasks to staff and ensure timely completion of customer requests Track staff performance and escalate issues to management when required Qualifications Skills Post Graduate in any discipline Business Management preferred Minimum 1-2 years of experience in customer service CRM or automobile industry preferred Strong communication skills in English and regional language Proficiency in MS Office Job Types Full time Fresher Pay 18 000 00 - 25 000 00 per month Work Location In person