DESCRIPTION At Amazon we re working to be the most customer- eccentric company on earth To get there we need exceptionally talented bright and self driven people Amazon is seeking Team leads for our transportation team Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers We re seeking a Team lead for our Delivery center DC In this role you will be responsible for both Channel IHS and DSP and Station Operations and support the Delivery Center in performance management Title Team Lead Location Chennai Key job responsibilities Essential Skills Strong leadership capabilities and people management skills Strong Bias for Action Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs expects Ability to work under pressure ambiguous situations High Ownership Follows through to ensure the delivery of changes solutions services that fulfill the Customer s needs Good communication and analytical skills Effectively analyze and interpret information identifying validating the key facts including reviewing alternatives to determine advantages and associated risks Always curious to learn and adapt to new Processes Key job responsibilities Handle Station Operations with the team which includes associates and external stakeholders developing and maintaining a highly motivated and performance driven team Continuously improve the value chain and attain a sustained level of delivery performance through process and training improvements Initiates improvements to enhance quality standards reduce waste and eliminate unnecessary work Team Management Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring Driving team of associates for managing their targets IHS Management Account Identification Acquisition Market mapping and Identification of potential retail stores for time bound Acquisition induction and onboarding of new accounts I H S stores in the assigned territory Account Management Managing and driving the growth of the Channel partners stores business with Amazon Build and execute on a strategic account plan that delivers on key business opportunities for the stores and Amazon Field Visits Visiting targeted number of stores on a daily weekly monthly basis and train them in Amazon processes products operating model and SOPs DSP Management Work with DSP channel partners to improve operational aspects of their business in providing a excellent delivery experience and consistently enhance efficiency Drive OTR Partner associates against goals Volume FTR and other key metrics Handling day to day operational and partner escalations and have good analytical skills to find the root cause Set proper expectations provide clear status communications and manage relationships with the acquired assigned stores for a mutual growth A day in the life Will be running the Station completely managing both UTR and OTR associates for the present shift timing BASIC QUALIFICATIONS Bachelor s degree Speak write and read fluently in English Experience with Microsoft Office products and applications PREFERRED QUALIFICATIONS 1 years of manufacturing or customer-facing environment experience Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit https amazon jobs content en how-we-hire accommodations for more information If the country region you re applying in isn t listed please contact your Recruiting Partner

📌 Team Lead, Amzl (Karnataka)
🏢 Amazon.com
📍 Karnataka