Key Responsibilities Package conversion CRM usage and customer experience event management customer engagement Follow-up calls for upcoming EDD delivery package and bed booking Organize events end to end which include maternity photo shoots and baby showers Keep the management updated regarding all feedback service gaps and customer perceptions of our products packages and offers Own any issues the customer may encounter ensure prompt recovery by the respective team Actively work with coordinating departments to close the gaps and ensure the service experience constantly meets expectations Track CRM leads Maintains productivity data as per schedule -per doctor EDD tracker monthly delivery tracker Accurately update patient conversion sources such as referral channels and marketing initiatives Capture data of all prospectives and HIS updation and forward reports based on defined parameters to enable decision-making and focus Be constantly updated on competition activity - rates products and discounts Participate in all activities scheduled by Corporate - meetings performance reviews training and assessments Job Category Customer Experience Job Type Full Time Job Locations Mysore Experience 1-5 years Qualification Any graduate

📌 Service Line Executive- Mysore (Karnataka)
🏢 Motherhood India
📍 Karnataka