Key Responsibilities Handle inbound and outbound customer calls in a professional manner Respond to customer inquiries via phone email chat or social media Resolve product or service problems by clarifying the customer s complaint determining the cause and offering the best solution Maintain a positive empathetic and professional attitude toward customers at all times Document customer interactions transactions comments and complaints Follow up with customers to ensure resolution and satisfaction Collaborate with internal teams sales technical support logistics etc to address complex issues Meet individual and team performance targets including quality customer satisfaction and response time Job Type Full time Pay 10 547 76 - 20 000 00 per month Benefits Provident Fund Work Location In person Speak with the employer 91 (phone hidden)