Who We Are Insurity empowers insurance organizations to quickly capitalize on new opportunities by delivering the world s most configurable cloud-native easy-to-use and intuitively analytical insurance software Just as importantly we empower our people providing the tools support and opportunities they need to grow and succeed We don t just make bold promises we deliver results As the largest cloud-based software provider for the Property Casualty market Insurity is trusted by 22 of the top 25 P C carriers and 7 of the top 10 wholesale brokers in the MGA space Behind that trust is a team that delivers exceptional value and deep industry expertise While our technology sets us apart it s our people who truly make the difference At Insurity you ll collaborate with some of the most creative and knowledgeable minds in insurance tech in a culture that fosters innovation teamwork and continuous learning Our award-winning onboarding experience welcomes and supports you from the moment you accept our offer Ready to grow your career with an industry leader Apply today we re excited to welcome you UatInsurity What s In It For UWork Where You Thrive Find a hybrid work environment that allows you to enjoy great work life balance stay connected and collaborative Generous Time Off Our leadership believes in taking the time you need when you need it Day One Health Benefits Employer-Matched Retirement Savings You might think these are table stakes but we know these matter to you More Than Just Core Values Our values are fundamental in how we attract train and retain top talent Award-Winning Onboarding Program We set you up from the get-go to make a significant impact from Day One and follow you through your entire first year Real Career Growth Opportunities We love to promote from within with over 20 of our open roles filled through internal applicants on average Mentorship Program We support a champion culture and growth mindset by pairing you with experienced talented leaders to help you grow personally and professionally Internal Networking Build relationships network collaborate and stay connected with colleagues internally with our one-of-a kind online Coffee for Twoprogram Continuous Learning Opportunities Own your development with your own LinkedIn Learning and Kaplan licenses Employee Referral Bonus Once you come onboard give Insurity the biggest compliment you can give by referring someone to work here and earn a referral bonus Insurity s Next Customer Support Representative In this role you ll provide fast friendly and accurate assistance through phone email and live chat You ll troubleshoot issues document solutions manage queues and escalate when necessary All while keeping the customer experience and service excellence at the forefront We re looking for a clear communicator quick learner and detail-oriented problem-solver who thrives in a fast-paced multitasking workplace You should be flexible and collaborative able to balance autonomy with teamwork and bring a proactive customer-first mindset to everything you do This position may be filled through an employment or consulting relationship on a temporary basis for a period of approximately 9 months and is to replace a parental leave of absence A permanent offer of employment may be extended at the end of the contract term depending on performance and business needs What Our Customer Support Representative Will DoTroubleshoot and resolve customer issues via phone email and live chat for Insurity products in an efficient friendly and well-documented fashion Ensure the internal tracking system is up-to-date and proper intake guidelines are adhered to Escalate issues to appropriate resources per established procedures and ensure follow up to resolution Monitor work queues Contribute to a Customer Support knowledge base for training and knowledge transfer purposes Identify opportunities to increase service level and quality Stay up to date on industry and job-related trends and best practices including reading relevant publications articles blogs etc Who We re Looking ForAnalytical and critical thinking Written and oral English communication Time management including work planning prioritization and organization Ability to handle multiple priorities or tasks Self-starter and quick learner Detail-oriented Active listener Ability to collaborate and work autonomously Flexible and adaptable Recommended 1 year of experience in similar role Proficient knowledge and experience with MS Office Word Excel PowerPoint Various Internet browsers Support Ticketing System Thank you for your interest in Insurity Please understand that due to the volume of applicants we receive only selected candidates will be contacted

📌 Customer Support Representative (Uttar Pradesh)
🏢 India
📍 Uttar Pradesh