Project Role Application Developer Project Role Description Design build and configure applications to meet business process and application requirements Must have skills Sprinklr Good to have skills NA Minimum 12 year s of experience is required Educational Qualification 15 years full time education Summary We are seeking a highly skilled Sprinklr Architect to lead the design implementation and optimization of Sprinklr solutions that align with our business goals The ideal candidate will have deep expertise in the Sprinklr platform strong technical skills and experience architecting social media management customer experience and digital engagement solutions using Sprinklr Unified AI-powered Contact Center as a Service CCaaS platform that enables customer service agents to seamlessly serve customers across digital social and voice channels and empowers the leadership to drive transformation Roles Responsibilities Strategic Technical Leadership o Design scalable high-performance architectures using Sprinklr s Unified-CXM platform for complex CCaaS deployments o Lead the end-to-end design and architecture of Sprinklr implementations across multiple business units aligned with company strategy and customer engagement goals oProvide strategic guidance on voice architecture call flows data architecture multi-cloud deployments API integrations and hybrid-cloud environments oGuide configuration customization and integration of Sprinklr modules including social listening engagement analytics and automation Collaboration Consulting oCollaborate with Sprinklr s ecosystem - customer success platform architects engineering and product marketing to validate customer requirements o Collaborate with business stakeholders to understand requirements and translate them into technical specifications o Ensure best practices in data architecture security and governance within the Sprinklr platform o Lead solutioning efforts using Gen AI LLMs and Retrieval-Augmented Generation RAG approaches Solution Development Presentation o Develop and present customized solutions leveraging Sprinklr s AI-powered platform across service social marketing and research domains o Showcase advanced automation including agentic AI self-service and voice digital channel support o Lead presales activities presentations technical workshops RFP support and Proofs of Concept POC Professional Technical Skills o Strong proficiency in IVR Flow Design Optimization Conversational IVR Voice Bots o Omnichannel Case Management across social media email chat voice and messaging apps from a unified interface o Understanding of SIP WebRTC SBC Configuration o API Integration REST SOAP o CRM Integration Salesforce Dynamics o Call Routing Deflection Strategies o Sprinklr Voice Workflows o Wireshark VoIP Troubleshooting o Text-to-Speech Prompt Management o Callback Scheduling Lead Tracking o Custom Reports and Advanced Dashboards including SLA tracking and sentiment trends and KPIs like resolution time agent productivity and customer satisfaction o Experience with CI CD pipelines and DevOps practices is a plus Must-Have Skills 1 Hands-on Expertise with Sprinklr CCaaS Platform - Proven experience configuring deploying and optimizing Sprinklr across social voice and digital channels 2 Contact Center Architecture Integration Skills - Strong understanding of IVR omnichannel routing SIP WebRTC CRM e g Salesforce and API integrations 3 Solution Design Stakeholder Engagement - Ability to lead solutioning discussions translate business needs into scalable architectures and present solutions to technical and non-technical audiences 4 Experience with Sprinklr Voice Workflows and Automation Studio Proven ability to lead cloud migration from legacy contact center platforms Good-to-Have Skills 1 Sprinklr Unified CXM Certification Training - Demonstrates formal mastery and platform depth through Sprinklr University or certification programs 2 Experience with GenAI LLMs or RAG in Contact Center Use Cases - Adds innovation capacity through cutting-edge AI-driven capabilities 3 DevOps and CI CD Familiarity - Helpful for automation deployment consistency and operational efficiency in multi-cloud environments 4 Familiarity with enterprise architecture frameworks e g TOGAF Experience with AI ML-based sentiment analysis or predictive routing Soft Skills o Excellent verbal and written communication skills o Strong problem-solving skills and attention to detail o Ability to work independently and in a globally distributed team workplace o Comfortable working in a matrixed organization structure Experience o Minimum 10 years of experience in contact center technologies o At least 2 years of hands-on experience with Sprinklr CCaaS platform o Proven experience designing and deploying complex contact center solutions o Migration experience from legacy platforms to CCaaS cloud implementations Additional Information Certifications o Completion of trainings in Sprinklr University Learning Services o Preferably Sprinklr Unified CXM Certifications o Additional certifications in cloud platforms or contact center solutions are a plus Required Qualifications Skills Education o Bachelor s degree in Computer Science Engineering Telecommunications or related field or equivalent work experience 15 years full time education