The Service Advisor serves as the primary point of contact between the customer and the service center Their main responsibility is to ensure a seamless service experience for two-wheeler customers by understanding their needs offering appropriate service solutions and maintaining high levels of customer satisfaction Key Responsibilities Customer Interaction Greet customers warmly and establish rapport Understand and document customer concerns regarding their two-wheeler Provide accurate information about service offerings costs and timelines Service Coordination Prepare job cards and clearly communicate the service requirements to the technical team Coordinate with the workshop team to ensure timely and quality service delivery Update customers on service progress additional repairs or delays Upselling and Recommendations Suggest value-added services and maintenance packages to enhance the vehicle s performance Inform customers about promotions new accessories or upgrades suitable for their two-wheeler Documentation and Reporting Maintain accurate service records and ensure proper documentation of all repairs and customer interactions Generate daily weekly or monthly service reports as required Customer Satisfaction Conduct post-service follow-ups to ensure customer satisfaction Handle customer complaints promptly and escalate unresolved issues to the appropriate department Compliance and Standards Ensure adherence to company policies service standards and safety regulations Keep updated on product knowledge current models and technical specifications Skills and Qualifications High school diploma or equivalent technical diploma in automobile engineering preferred 1-3 years of experience in a similar role in the automobile or two-wheeler industry Ability to manage multiple tasks and work under pressure Work Environment Service centers or workshops Interaction with customers mechanics and other service team members Fast-paced and customer-focused environment Job Types Full-time Permanent Fresher Pay From 12 000 00 per month Benefits Health insurance Provident Fund Work Location In person

📌 Service Advisor (Perundurai)
🏢 Lakshmi motor
📍 Perundurai