Job Title Customer Care Representative Industry Healthcare Surgical Devices Pharmaceuticals Location Khammam Telangana Job Type Full-Time About the Role We are seeking a dynamic and customer-focused Customer Care Representative to join our healthcare division The ideal candidate will possess a background in pharmacy or life sciences combined with excellent interpersonal and selling skills This role requires active engagement with doctors surgeons hospital staff and distributors to promote and support the use of our surgical products Key Responsibilities Communicate product details clearly to healthcare professionals and explain usage during various surgical procedures Handle customer inquiries promptly and professionally through calls visits or digital channels Provide post-sales support and handle any complaints or queries related to product performance or use Sales Product Promotion Identify customer needs demonstrate product advantages and offer appropriate solutions Conduct effective product detailing and sales calls to meet and exceed assigned territory targets Support product trials and live case demonstrations in operating theatres if required Market Intelligence Data Collection Collect record and analyze field-level data customer feedback and competitor information Share insights regularly with the sales team and management for decision-making Distribution Territory Management Coordinate with distributors to ensure product availability and timely delivery Monitor stock levels manage returns and support efficient order processing Market Development Assist in territory development and demand generation activities Participate in hospital camps CMEs Continuing Medical Education product workshops and exhibitions as required Education Graduate in Pharmacy Life Sciences Biotechnology or related field mandatory Additional clinical or surgical training certifications will be an advantage Experience 2-3 years of post-graduation experience in pharma sales medical device sales or healthcare customer support Experience in the surgical diagnostics or hospital-based product industry is strongly preferred Mandatory Skills Strong communication and interpersonal skills Self-motivated target-driven attitude Solid selling and negotiation skills Ability to build and maintain robust customer relationships Time management and organizational abilities Desired Skills Basic internet MS Excel and email handling skills Comfortable working in Operating Theatre OT settings Exposure to hospital procurement processes Willingness to learn clinical details and technical applications of medical products Job Type Full-time Pay 30 000 00 - 35 000 00 per month Schedule Day shift Language Hindi Preferred English Preferred Work Location In person Speak with the employer 91 (phone hidden)