Proven experience in telecalling collections or a customer service role with a focus on high-value accounts Strong verbal and written communication skills Ability to handle difficult situations and negotiate effectively Good understanding of the financial services industry especially related to loan credit collections Familiarity with CRM and collection tools is a plus Target-oriented and able to work under pressure Basic computer skills MS Office Excel etc Ability to maintain professionalism and empathy in customer interactions Job Type Full-time Pay 8 000 00 - 25 000 05 per month Advantages Cell phone reimbursement Paid sick time Provident Fund