Team Management and Leadership Lead motivate and mentor restaurant managers and staff fostering a positive and productive work environment Provide guidance and support to restaurant teams in areas such as customer service conflict resolution and problem-solving Ensure adequate staffing levels scheduling and training to meet operational needs Business Development Establish networks and partnership to improve restaurant sales and institutional sales Explore and develop new revenue streams to maximise revenue Overseeing Daily Operations Ensure that each restaurant operates efficiently and effectively within established guidelines procedures and budgets Monitor key performance indicators KPIs such as sales food costs labour costs and customer satisfaction taking corrective action as needed Maintain consistent quality control for food handling and service across all locations Manage inventory levels of front of the house supplies and equipment to optimize efficiency and minimize waste Customer Experience Ensure a consistently positive customer experience across all restaurant locations Ensure high standard of service implementing and maintaining service SOP Monitor and evaluate customer feedback and google reviews Address complaints and implement measures to improve satisfaction Maintain high standards of cleanliness hygiene and ambiance in the restaurants implement cleaning SOP and schedules Marketing Sales Collaborate with the marketing team to implement local marketing initiatives Identify opportunities to drive sales and increase customer traffic Monitor competitor activities and trends Participate in promising local events and festivals to spread brand Financial Performance Analyse financial data identify trends and implement strategies to improve performance Manage budgets control costs and maximize revenue generation Assist in Manpower planning and setting outlet wise count and budgets to ensure efficient utilisation of manpower and maximise efficiency Compliance and Safety Ensure compliance with all relevant food safety regulations health codes and licensing requirements Implement and enforce safety protocols to prevent accidents and maintain a secure working environment Stay abreast of industry trends and best practices in restaurant operations Formulate SOP s and checklists to facilitate a professional and process based working culture Implement SOP s to improve hygiene and safety standards of the restaurants and ensure the same are upheld by the outlet team Additional Responsibilities Conduct reviews and audits of existing standard operating procedures Work on improving and implementing SOP s Participate in Sales and Operations Planning forecasting processes Coordinate and implement Sales improvement initiatives and plans Coordinate preventive maintenance checks and upkeep of IT facility and equipment to ensure smooth and uninterrupted operations QUALIFICATION JOB REQUIREMENTS Bachelor s degree in business administration Hospitality Management or a related field preferred Minimum of 8 years of experience in restaurant operations management preferably in a multi-unit environment Proven track record of success in managing restaurant operations achieving financial targets and leading teams Strong understanding of restaurant financials including P L statements budgeting and cost control Excellent communication interpersonal and leadership skills Ability to work independently and as part of a team Strong problem-solving and decision-making skills Proficiency in restaurant management software and Microsoft Office Suite Languages - English Malayalam Hindi Job Types Full-time Permanent Pay 50 000 00 - 55 000 00 per month Benefits Food provided Schedule Day shift Morning shift Rotational shift Experience Restaurant management 8 years Required Restaurant Operation Management 8 years Required Work Location In person

📌 Operation Manager (Kerala)
🏢 GOKUL OOTTUPURA
📍 Kerala