About Ecorgy Solutions Ecorgy Solutions is a rapidly growing healthcare organization based in Trivandrum India supporting clients in California USA Our mission is to enhance the quality and efficiency of home health services by delivering high-impact administrative and clinical support We serve as a critical link between healthcare providers and operations ensuring compliance accuracy and patient satisfaction Role Overview In this role you will be the primary point of contact for patients in the United States handling calls in a qualified and empathetic manner This voice-based role is crucial in ensuring a high level of patient satisfaction by addressing inquiries related to healthcare services appointments and support You will be responsible for building trust with patients maintaining accurate records and collaborating with internal teams to resolve issues efficiently The role requires strong communication skills customer focus and the ability to thrive in a fast-paced night-shift environment Key Responsibilities Act as the first point of contact for patients handling inbound and outbound voice calls related to healthcare services Communicate with professionalism empathy and clarity to address patient queries and concerns Provide accurate information regarding appointments medical services and follow-up procedures Build strong relationships with patients by actively listening and offering effective solutions Coordinate with internal teams to ensure prompt follow-up and resolution of patient concerns Log all interactions and updates accurately in the healthcare system Consistently meet or exceed service quality standards and performance benchmarks Qualifications Any graduate degree 1 to 10 years of experience in an international voice process preferably in healthcare process Excellent English communication skills Good computer skills MS Excel Word Typing Speed Willing to work in regular night shifts 9 30PM to 6 30AM from our Trivandrum office Ellipode location Immediate joiners preferred Candidates residing in or near Trivandrum will be given priority Why Join Ecorgy Solutions At Ecorgy Solutions we believe that our people are our greatest strength As a valued team member you will have access to Provident Fund EPF ESI or Group Mediclaim coverage after six months and Gratuity Performance based rewards and recognition Structured training and professional development programs Internal mentorship and leadership grooming initiatives Participation in company-sponsored wellness cultural and sporting activities Opportunities for career growth and long-term advancement Send your resume to careers ecorgysolutions com Call Whatsapp 90611 61927 Visit www ecorgysolutions com careers to explore more opportunities Job Type Full-time Pay 20 000 00 - 30 000 00 per month Benefits Health insurance Provident Fund Application Question s Are you located in Trivandrum or nearby districts We re looking to fill this role urgently Would you be able to start immediately If not please mention the number of days you would need to join Are you willing to work from our office in Elippode Trivandrum from 9 30 PM to 6 30 AM Monday to Friday How many years experience you have in handling international US UK Australian customers Work Location In person Application Deadline 31 07 2025

📌 Voice Process Executive (us)- Triandrum (Kerala)
🏢 Ecorgy Solutions
📍 Kerala